Associate Center Operations Director (Float - various locations)

ChenMed•Ashburn, VA

2d•Onsite

About The Position

The Associate Center Operations Director is responsible for center operations, including center performance, scheduling optimization, patient experience, and center culture, including teammate engagement and turnover. The role has primary responsibility for day-to-day center operations and direct supervision of employees, ensuring the needs of the center, physicians, clinicians, care teams, patients, and visitors are met. This is a float position serving various locations. The director improves patient experience, appointment-slot utilization and quality, patient access, and continuity of care. The role also supports a positive and collaborative center culture, workforce planning, onboarding, staff engagement, and teammate retention. The position requires independent judgment and flexibility to work evenings, weekends, and/or holidays as needed.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, a Biological Science program, or a closely related discipline; additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis.
At least 5 years of related work experience in a medical clinic, hospital setting, or similar environment.
At least 3 years of supervisory or managerial experience in a medical clinic, hospital setting, or similarly regulated environment.
Ability to build relationships and foster collaboration and mutual respect among staff, patients, and external partners.
Strong business acumen and a data-driven approach to decision-making, including analyzing performance indicators and metrics.
Ability to develop and engage team members and promote a positive work environment.
Knowledge of general operations standards, functions, methods, techniques, practices, processes, and procedures.
Understanding of applicable regulatory standards and local, state, and federal laws, and how to locate information about standards and interpretations.
Strong critical reasoning, decision-making, and problem-solving skills.
Strong organizational skills and attention to detail, including the ability to manage multiple tasks, short deadlines, interruptions, and shifting priorities.
Intermediate working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, as well as other word-processing, spreadsheet, database, email, and presentation software.
Fluency in spoken and written English.
Ability to use and exercise independent judgment.
Flexibility to work evenings, weekends, and/or holidays as needed.

Responsibilities

Oversee day-to-day center operations and directly supervise employees.
Improve the patient experience by implementing best practices and responding to patient feedback.
Optimize appointment-slot utilization and ensure slot quality to balance availability with patient needs.
Ensure the team is accessible to patients and reduce wait times and barriers to care.
Monitor patient disenrollment and address its causes to improve retention and continuity of care.
Identify and manage patients without assigned primary care providers to ensure continuous, coordinated care.
Cultivate a positive, collaborative center culture and implement initiatives that promote staff engagement and morale.
Develop and execute workforce planning strategies to meet patient needs and operational demands.
Oversee onboarding, training, and support for new line staff.
Implement strategies to improve teammate retention, reduce turnover, and support career growth.
Perform other duties as assigned and modified at the manager’s discretion.