Sr. Director, ACH Operations (Hybrid)
About The Position
Capital One’s Enterprise Payment Operations organization is seeking a senior leader to lead its ACH Operations team. ACH is a primary payment rail for Capital One’s Card, Bank, Auto Finance, and Commercial businesses, and Capital One is a Top 5 user of the ACH network in the United States. The Sr. Director oversees day-to-day ACH network operations, including accurate and timely payment processing, compliance, risk management, discrepancy resolution, file processing during Fed processing hours throughout the week, and handling returns and exceptions. The role influences simplification, automation, and modernization across these processes and partners with ACH initiation teams across Capital One’s lines of business. The leader manages well-managed activities for the ACH payment rail, including responses to incidents, risk events, audits, and exams. The position helps define the rail’s future agenda, partners with other payment rail leaders to advance Capital One’s payment capabilities, and represents Capital One in NACHA and other industry forums. This is a hybrid position, subject to Capital One’s hybrid policy and required on-site presence at the designated office location.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 5 years of financial services experience.
- At least 5 years of people management experience.
- At least 7 years of experience in risk management, payments, project management, process management, operations, or a combination of these areas.
- Strategic thinking and the ability to design, influence, and execute high-impact initiatives and address complex problems.
- Ability to use technology in operations to drive business value and maintain an outside-in perspective on macro trends.
- Track record of delivering high-quality results and consistently well-managed operations.
- Effective communication skills, including the ability to communicate complex content at various levels.
- Strong analytical problem-solving skills and ability to use data, judgment, and experience to make complex decisions.
- Management experience and the ability to work collaboratively with product and technology teams, build partnerships, and influence others.
- Ability to serve as an inspiring role model, foster associate growth, and attract and retain talent.
Nice To Haves
- Bachelor’s degree or military experience.
- At least 3 years of ACH experience.
- PMP, Lean, Agile, or Six Sigma certification.
- NACHA certifications.
- At least 3 years of experience leading an operational team through technology transformation.
- At least 10 years of experience in a strategic initiatives, risk management, payments, operations, or project management lead role in a large, matrixed organization.
Responsibilities
- Lead the ACH Operations team and oversee day-to-day ACH network operations.
- Ensure accurate and timely processing of ACH payments while adhering to compliance regulations, managing risk, and resolving discrepancies.
- Oversee all file processing during Fed processing hours throughout the week, as well as returns and exceptions.
- Influence simplification, automation, and modernization efforts across ACH business processes.
- Partner with and advise ACH initiation teams across Capital One lines of business.
- Manage well-managed activities for the ACH payment rail, including leading through incidents, risk events, audits, and exams.
- Help define the future agenda for the ACH payment rail and partner with other payment rail leaders to advance Capital One’s payment capabilities.
- Represent Capital One in NACHA and other key industry forums.
- Lead Operations teams through technology transformations and collaborate with product and technology teams from discovery through delivery of new features.
- Build partnerships, influence stakeholders at all organizational levels, inspire team growth, and attract and retain top talent.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
