Operations Director Jobs

About The Position

Requirements

• Bachelor’s degree preferred with 10 years of experience, or 12–15 years of related experience in lieu of a degree.
• Ability to comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio, and PDF documents.
• Ability to project and manage time effectively.
• Ability to develop operational standards, project-tracking materials, and management documents.
• Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries, and complaints.
• Ability to deliver presentations and respond to questions from managers, clients, customers, and the public.
• Strong commitment to customer service for both coworkers and clients.
• In-depth knowledge of applicable rules, laws, codes, regulations, and ordinances relevant to data/communications and MEP projects.
• Ability to estimate costs for client installations and other assigned projects and track project costs.
• Knowledge of purchase order request processes and invoice tracking.
• Ability to develop RFP processes and operating and capital budgets.
• Ability to analyze and solve problems involving several options and limited information.
• Ability to interpret written, oral, diagrammatic, or schedule-based instructions and work independently.
• Ability to work well under pressure and proactively respond to unusual occurrences.
• Good organizational skills, attention to detail, and openness to new ideas and procedures.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Willingness to travel occasionally for training and meetings.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Provide senior leadership and strategic direction for data center operations, including critical facilities operations, preventative maintenance, commissioning, infrastructure, service delivery, security, logistics, and safety.
• Manage 24/7 campus operations and establish and monitor operational metrics for capacity, availability, budget, and inventory.
• Oversee electrical and mechanical infrastructure, including UPS systems, generators, fire suppression systems, BMS, and HVAC systems, and meet established SLAs.
• Ensure work in the data center is performed to a high standard without negatively affecting internal or external customers.
• Oversee Operations, Security, and Safety services and drive high-quality service for clients and employees.
• Oversee and support level 5 commissioning, operations, and maintenance of mission-critical infrastructure to achieve 100% availability.
• Manage data center facility expansion and consolidation.
• Manage, coach, and develop the management team responsible for data center operations.
• Lead vendor relationships and oversee vendor contracts, services, costs, SLAs, and deliverables; work with vendor stakeholders and partners on strategic plans.
• Work with strategic supply chain vendors to implement lean management strategies, innovation, and process improvements.
• Evaluate and mitigate risks in new and existing programs through data center program governance.
• Improve cross-team effectiveness and remove organizational barriers to collaboration and service delivery.
• Drive Aligned’s sustainability strategy and create programs to improve data center operational efficiency.
• Lead improvement projects from conception through completion, collaborating with support teams.
• Manage budgeting, forecasting, planning, deployment, incident and problem management, and change management.
• Maintain documentation and diagrams that capture essential data center operational parameters.
• Define policies, procedures, and standards for performance, capacity, availability, continuity, and security.
• Prepare and deliver presentations to leadership, company meetings, and conferences.
• Meet customer service-level and power utilization efficiency commitments; participate in customer interactions, service reviews, and related meetings.
• Manage customer service orders and remote-hands requests.
• Supervise local change management, including reviewing and approving MOPs for maintenance and one-time or emergency repairs in coordination with onsite personnel, contractors, and customers.
• Ensure compliance with safety procedures and use of PPE.
• Respond promptly and appropriately to emergencies and customer concerns.
• Maintain inventory control programs and ensure purchasing of parts and supplies.
• Ensure compliance with applicable codes, requisitions, government agencies, and Aligned directives for building and critical-environment operations.
• Perform operational roles as necessary.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account with employer contribution for eligible participants
• Flexible Spending Accounts for health and dependent care
• 401(k) plan with company match
• Paid time off
• Holiday pay
• Short-term disability insurance
• Life insurance
• Long-term disability insurance with medical election
• Voluntary life coverage
• Critical illness coverage
• Legal coverage
• Additional disability coverage
• Employee assistance program
• Wellhub gym membership
• Wellness initiatives
• Bonus opportunities
• Professional development opportunities