Director, Business Development Operations & Support (BD-OS)

Rowan Digital Infrastructure • Denver, CO

2d • $169,000 - $205,000 • Hybrid

About The Position

Rowan Digital Infrastructure is seeking a Director to help scale its Business Development Operations & Support (BD-OS) group as the Business Development organization handles increasing deal volume. BD-OS supports program and process management, CRM and customer planning systems, market and customer insights, and cross-functional coordination for live deals and broader initiatives.

The Director will improve existing tools and processes and create new systems, reporting, and operating routines that provide clear visibility into deal and customer status. The role has primary responsibility for customer-facing planning and reporting, including tracking account status, progress, next steps, and strategic plans across key relationships. The Director will also communicate BD progress to senior leadership, capital partners, and the board.

This role owns ongoing customer and market intelligence, including market comparables, pricing benchmarks, and competitive analysis, to inform site selection, pricing, and positioning. It also owns deal timing and probability projections that inform capital commitment decisions, including at-risk project investment and long-lead equipment commitments. The position requires direct engagement with hyperscale and AI customers, cross-functional coordination, strong program and project management, and the ability to build processes and systems in an evolving, fast-scaling environment.

The role is based in Denver, Colorado, with a three-day hybrid in-office schedule and travel of up to 25% for company gatherings, quarterly team meetings, or project sites. Compensation is $169,000–$205,000, with bonus and other variable compensation.

Requirements

• Bachelor's degree required.
• At least 10 years of experience in business development operations, program or project management, deal management, business development, technical sales, or a related commercial operations role.
• Direct experience working for or with hyperscale customers, or deep familiarity with the data center market.
• Experience with CRM platforms and customer/account reporting structures.
• Demonstrated experience with CRM systems such as Salesforce or Smartsheet and building reporting or dashboard tools.
• Strong written and verbal communication skills, including substantial experience preparing and delivering materials for senior leadership or board-level audiences.
• Strong judgment in sequencing and prioritizing work in a fast-scaling environment.
• Comfort with direct, ongoing customer engagement.
• Ability to develop innovative approaches to visibility and coordination rather than simply replicating existing methods.
• Strong Microsoft product skills, including PowerPoint, Copilot, Microsoft Teams, and SharePoint.
• Ability to apply AI and automation to workflows, insights, operational efficiency, executive communication, decision support, data analysis, and reporting.

Nice To Haves

• MBA or relevant advanced degree.
• Direct experience working with or for hyperscalers, or substantial experience within the data center industry.
• Experience in other capital-intensive infrastructure or real estate development.
• Experience or strong aptitude in market and competitive intelligence, translating customer and market signals into inputs for site selection, pricing, and positioning.
• Experience using Power Automate for AI workflow automation.

Responsibilities

• Lead Rowan's ongoing customer and market intelligence effort, gathering insights that inform site selection, pricing, market comparables, and competitive analysis.
• Own deal timing and probability projections used to inform capital commitment decisions, including at-risk project investment and long-lead equipment commitments.
• Build systems, trackers, dashboards, reporting, and repeatable processes that provide deal teams, senior leaders, capital partners, and the board with clear and current deal and customer status.
• Maintain CRM and customer-planning systems that track customer status, progress, next steps, and account strategy across key relationships.
• Prepare and communicate Business Development progress to senior leadership, capital partners, and the board.
• Manage workback schedules and timelines for live deals in support of Commercial Strategy & Negotiation and Customer Development.
• Coordinate deal-critical inputs with Legal, Energy, Sites, and Capital Markets, including pricing, technical feasibility, and yield.
• Engage directly with hyperscale and AI customers and ground BD-OS systems and support in customer context.
• Improve the operating rhythm and structure of Business Development to support growth and increasing deal volume.
• Apply AI and automation to streamline workflows, improve insights, support executive communication and decision-making, and improve data analysis and reporting.
• Set priorities and manage multiple live deals and senior-leader requests in an ambiguous and changing operating environment.

Benefits

• Hybrid working environment.
• Team-building and educational opportunities.
• Generous benefits package, including robust health benefits and a 401(k) company contribution.
• Unlimited PTO.
• RTD ECO pass or parking reimbursement.
• Competitive compensation, bonus, and an incentive plan.
• Relocation assistance on a case-by-case basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Director