Associate Director - OS

Colorado Coalition for the Homeless•Denver, CO

10d•$67,608 - $81,129•Onsite

About The Position

The Associate Director works closely with the Program Director to coordinate overall program operations and serves on the department leadership team and broader organizational teams. The role focuses on designing and implementing recovery-oriented services, including transitional housing, behavioral health, education, and community reintegration. The Associate Director collaborates with agencies and community partners, ensures compliance with federal and state regulations, helps develop goals and objectives aligned with the Coalition’s mission, and supervises program staff to deliver integrated, comprehensive care. The Ridgeview Project is a recovery center for people who have experienced or are currently experiencing homelessness. It provides a whole-person recovery experience, sobriety and recovery services grounded in trauma-informed care, and opportunities for community integration and wellness. The facility operates 24 hours a day, seven days a week. The position requires variable hours, potentially including nights and weekends, and availability to respond to emergencies and crises. The role works primarily on-site in a climate-controlled environment, with frequent interpersonal interaction in diverse settings. Travel to other Colorado sites may be required. The position involves exposure to direct and vicarious trauma, escalated behavior, substance use, death, mental health disorders, unpleasant odors, noxious fumes, excessive noise, and pests. Business operations may continue in severe weather conditions.

Requirements

At least five years of experience in program development and knowledge of working with substance use disorders and co-occurring disorders.
At least five years of management or supervisory experience.
Proven ability to provide vision, leadership, motivation, and supervision to diverse staff.
Experience designing, implementing, and evaluating housing and supportive-services programs using evidence-based best practices.
Computer skills necessary to perform the duties, including core competency in HMIS and Microsoft Office Suite.
High degree of knowledge and experience working with individuals experiencing homelessness.
Ability to embrace the Coalition’s mission and philosophy of recovery and client-centered services.
Ability to manage multiple projects in a dynamic environment with relevant stakeholders.
Ability to adhere to process protocols.
Ability to remain calm, think clearly, and exercise sound judgment in high-pressure situations.
Ability to write, type, use telephones, cellphones, and online phones; access and interpret computer-screen and printed information; move throughout buildings and community sites; and move equipment or client belongings weighing up to 50 pounds.
Valid driver’s license required; this requirement may be waived based on candidate experience and business needs.
Ability to perform the essential functions with or without reasonable accommodation and without posing a direct threat to health or safety.

Nice To Haves

Master’s degree in behavioral science or a related field.
LSW, LCSW, LPC, CAC III, or LAC credential.
Experience working with people experiencing homelessness or at-risk populations.
Experience in community-based recovery support, mental health, and substance use disorders.

Responsibilities

Create a supportive working environment that promotes trauma-informed and culturally competent interactions, collaboration, and respectful relationships throughout the program.
Collaborate with the on-site Coalition Federally Qualified Health Center, detox provider, and property management team to integrate safety, healthcare, recovery, and transitional housing services.
Manage budgets for assigned programs and assist with strategic planning to support a continuum of care.
Set staff performance objectives and help determine department goals, grant requirements, and reporting data quality.
Supervise Program Managers and team members, providing development, coaching, mentorship, and ongoing support aligned with department goals and client outcomes.
Assist in developing evidence-based program operations, policies, and services that meet quality standards and care requirements.
Collaborate with community partners and internal Coalition teams to coordinate comprehensive services and ensure regulatory compliance, including reports required by law or payors.
Respond to crises and client grievances in a trauma-informed, empathetic, and safety-focused manner, applying de-escalation training and best practices.
Use company systems accurately and on time, maintain complete and up-to-date records, and follow future system upgrades as directed.
Perform other duties as assigned.