OS&D Technician

Roadrunner•Livermore, CA

3d•$18 - $20•Onsite

About The Position

The OS&D Technician resolves overage, shortage, and damage exceptions in freight operations, protecting customer trust and operational efficiency. The role investigates lost or missing freight, determines and coordinates appropriate disposition, and maintains accurate documentation supporting claims, billing, and operational performance. The technician serves as the primary contact for OS&D inquiries from shippers and internal stakeholders; performs dock checks and record analysis; and oversees the identification, staging, tracking, and handling of exception freight at the service center. The role coordinates with customers, terminals, service centers, and corporate teams, communicates status and resolution timelines, and supports sales and customer service teams with actionable information. The position also maintains accurate records in internal systems and databases, uses Microsoft Office tools, follows company procedures and audit expectations, and contributes to process improvements. It is onsite in San Francisco, California. Work takes place in an indoor office and may also involve dock work, where conditions can include extreme heat or cold, dirt, and slippery surfaces. The role requires regular sitting, reaching and handling items, finger use, talking and hearing, and keyboard use; occasional standing and walking; movement over uneven dock surfaces and around pallets; and lifting up to 20 pounds. The noise level is moderate.

Requirements

High school diploma or GED required.
At least 2 years of OS&D, freight operations, or customer service experience.
Strong written and verbal communication skills for engaging with customers and internal teams.
Intermediate computer proficiency, including email, databases, and Microsoft Office applications.
Solid math aptitude, including basic arithmetic, ratios, and data interpretation.
Strong organizational skills and ability to prioritize and manage multiple tasks.
Ability to follow structured processes while solving practical problems.
Experience with operational documentation, tracking systems, and performance metrics.
Ability to sit, reach and handle items, use fingers and a keyboard, and talk and hear; occasional standing and walking; walking on uneven dock surfaces around pallets; and lifting up to 20 pounds.

Nice To Haves

Working knowledge of LTL, freight handling, or logistics environments.
Familiarity with AS/400 systems.

Responsibilities

Act as the primary point of contact for OS&D inquiries from shippers and internal stakeholders.
Investigate and resolve lost or missing freight through dock checks and record analysis.
Determine and carry out appropriate freight disposition in coordination with shippers.
Manage hands, refusals, and exception cases accurately and urgently.
Oversee the physical handling and organization of OS&D freight in the service center.
Ensure exception freight is identified, staged, and tracked through final disposition.
Partner with dock and operations teams to address gaps in freight flow and accountability.
Monitor freight proactively to reduce dwell time and prevent repeat issues.
Complete required OS&D documentation accurately and on time.
Maintain records in internal systems to support claims resolution and billing integrity.
Enter and manage data using internal platforms, databases, and Microsoft Office tools.
Follow company procedures and audit expectations.
Coordinate with customers, terminals, service centers, and corporate teams to resolve exceptions.
Provide clear updates on freight status and resolution timelines, and support sales and customer service teams with actionable information.
Participate in initiatives to improve OS&D processes and reduce exception volume.
Identify recurring issues and escalate opportunities for operational improvement.
Follow standardized procedures and share practical insights from daily work.