OS&D Clerk

Estes Express Lines•Sparks, NV

3d•$26 - $29

About The Position

The OS&D Clerk investigates and resolves overages, shortages, and damaged freight issues, including hazardous materials. The role identifies freight involved in high-value discrepancies and determines the shipment or PRO to which it belongs. It works with Service Center Operations Personnel and teams across OS&D/Customer Care, Safety, Compliance & Field Support, Security, and Corporate Operations. The clerk assists with customer questions about shipping orders and pricing, checks received or shipped item counts against bills of lading, prepares paperwork, and repacks OS&D freight. The position maintains accurate daily or weekly records, reviews freight issues and reports as assigned by service center management, keeps the OS&D area clean and organized, monitors and responds to related emails, and uses software such as EDock, customer portals, and Pega. The role also serves as a resource for less experienced clerical employees by answering questions, providing guidance, and delivering one-on-one on-the-job training when needed. Regular attendance is required. Duties may include other assignments needed to meet operational and safety requirements.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of general LTL operations.
Knowledge of related functional areas such as customer care, billing, pricing, tracing, dispatching, weights, and inspection.
Computer skills and proficiency in Microsoft Word, Outlook, and Excel.
Strong customer service skills.
Excellent verbal, written communication, and listening skills.
Ability to work in a fast-paced, high-stress environment with competing priorities and time constraints.
Ability to answer most questions and complete most tasks without guidance, referring only unusual problems to more experienced staff or a manager.
Understanding of departmental priorities, workflow, and guidelines.
Ability to investigate apparent problems using standard procedures or established troubleshooting processes, interpret information, and exercise independent judgment and risk-based decision-making.
Ability to support company policies positively and communicate that support to employees and customers.
Ability to work a night or alternate schedule as needed with proper notification.
Ability to lift approximately 70 pounds or more if required by the essential job functions.
Ability to comply with company policies, rules, procedures, and Code of Conduct.
Ability to interact well with others and work independently or as part of a team.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Ability to read, interpret, and comply with written information and documents, including safety rules, operating and procedure manuals, and maintenance instructions, with a high level of comprehension and concentration and the ability to meet deadlines.
Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol tests and a criminal history background check.
Must be authorized to work in the United States.
Must be willing to wear boots or safety footwear.

Nice To Haves

Prior OS&D experience is preferred.
AS400 experience is strongly preferred.
Transportation industry experience is a plus, but not required.

Responsibilities

Investigate and resolve overages, shortages, and damaged freight issues, including hazardous materials.
Identify freight related to high-value shortages and overages and determine the shipment or PRO to which it belongs.
Work with Service Center Operations Personnel and the Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group, and Corporate Operations.
Assist with customer questions regarding shipping orders, pricing, and related matters.
Maintain counts of items received or shipped and compare them with bills of lading, recording discrepancies.
Prepare paperwork and repack OS&D freight.
Maintain accurate records and report OS&D freight issues to service center management daily or weekly.
Review and address freight issues and reports as assigned by service center management.
Maintain a clean and organized OS&D area.
Monitor OS&D-related emails and respond as necessary.
Use software and technology such as EDock, customer portals, and Pega.
Coach less experienced clerical staff, answer their questions, and provide guidance on job activities.
Provide one-on-one on-the-job training to less experienced staff when necessary.
Maintain regular attendance and perform other duties as assigned.