OS&D Technician

Roadrunner Transportation Services•Livermore, CA

1d•Onsite

About The Position

The OS&D Technician is a critical control point in the integrity of freight operations, resolving overage, shortage, and damage exceptions to protect customer trust and operational efficiency. The role investigates lost, damaged, or unaccounted freight, determines appropriate disposition, and maintains accurate documentation supporting claims, billing, and operational performance. It is based onsite at Roadrunner’s San Francisco, California location and involves work in both an indoor office setting and on the service center dock. The technician serves as the primary point of contact for OS&D inquiries from shippers and internal stakeholders; checks the dock and analyzes records to locate missing freight; and coordinates disposition actions with shippers. The role also oversees the identification, staging, tracking, and handling of exception freight, working with dock and operations teams to improve accountability and reduce dwell time. The position requires precise, timely documentation and accurate data entry in internal platforms and databases, as well as communication with customers, terminals, service centers, corporate teams, sales, and customer service. The technician follows company procedures and audit expectations, contributes to process improvements, and supports a performance-driven, accountable team environment. Pay is $18.00–$20.00 per hour. Roadrunner offers a full benefits package including medical, dental, vision, 401(k), and paid time off. Physical requirements include regular sitting, reaching and handling items, finger use, talking and hearing, and keyboard use; occasional standing and walking; and possible lifting up to 20 pounds. Work may involve walking on a concrete dock and uneven footing around pallets, and exposure to extreme heat or cold, dirt, and slippery surfaces.

Requirements

High school diploma or GED.
At least 2 years of OS&D, freight operations, or customer service experience.
Strong written and verbal communication skills for engaging customers and internal teams.
Intermediate computer proficiency, including email, databases, and Microsoft Office applications.
Solid math aptitude, including basic arithmetic, ratios, and data interpretation.
Strong organizational skills and ability to prioritize and manage multiple tasks simultaneously.
Ability to follow structured processes while solving practical problems.
Experience with operational documentation, tracking systems, and performance metrics.
Ability to sit, reach and handle items, use fingers and a keyboard, and talk and hear during conversations.
Ability to occasionally stand and walk, including on a concrete dock and uneven footing around pallets.
Ability to lift up to 20 pounds from floor to full extension, as required.

Nice To Haves

Working knowledge of LTL, freight handling, or logistics environments.
Familiarity with AS/400 systems.

Responsibilities

Serve as the primary contact for OS&D inquiries from shippers and internal stakeholders.
Investigate and resolve lost or missing freight through dock checks and record analysis.
Determine and execute freight disposition actions in coordination with shippers.
Manage hands, refusals, and exception cases accurately and urgently.
Oversee the physical handling and organization of OS&D freight in the service center.
Ensure exception freight is identified, staged, and tracked through final disposition.
Work with dock and operations teams to close gaps in freight flow and accountability.
Monitor freight proactively to reduce dwell time and prevent repeat issues.
Complete OS&D documentation accurately and on time.
Maintain system records that support claims resolution and billing integrity.
Enter and manage data using internal platforms, databases, and Microsoft Office tools.
Follow company procedures and audit expectations.
Coordinate with customers, terminals, service centers, and corporate teams to resolve exceptions.
Provide clear updates on freight status and resolution timelines.
Support sales and customer service teams with actionable information.
Communicate professionally and with a solution-oriented approach in high-pressure situations.
Participate in initiatives to improve OS&D processes and reduce exception volume.
Identify recurring issues and escalate opportunities for operational improvement.
Follow standardized procedures and contribute practical insights from daily work.
Support a performance-driven, accountable team environment.