Director of Operations

EIHAB HUMAN SERVICES•New York, NY

6d•$135,000 - $140,000•Onsite

About The Position

The Director of Operations provides strategic and operational leadership for EIHAB's residential, day habilitation, community habilitation, respite, and assigned quality assurance operations. The role ensures programs operate efficiently, safely, and in compliance with OPWDD, federal, state, and local regulations while promoting person-centered services and organizational excellence. The Director leads management staff, oversees program performance, supports strategic initiatives, manages operational resources, and collaborates with Executive Leadership to achieve organizational goals, improve service quality, and strengthen regulatory compliance. The Director oversees daily operations, program service delivery, compliance and risk management, workforce development, quality improvement, budgets and resources, communications, reporting, and organizational initiatives. The position supervises Directors, Managers, Supervisors, and other assigned personnel; exercises independent judgment within assigned authority; and reports operational, compliance, quality assurance, and performance information to the Chief Operations Officer. The role also represents EIHAB with internal and external stakeholders and travels to agency programs, offices, meetings, and community locations as required.

Requirements

Bachelor's degree in Human Services, Healthcare Administration, Business Administration, Public Administration, or a closely related field.
At least 10 years of experience supporting individuals with intellectual and developmental disabilities, including at least 5 years in a progressive leadership or supervisory role.
Thorough knowledge of OPWDD regulations, Medicaid requirements, Justice Center regulations, HIPAA, OSHA, and other applicable federal, state, and local regulations.
Demonstrated experience managing multiple programs, departments, and operational functions.
Experience supervising managers, supervisors, and multidisciplinary teams.
Strong leadership, organizational, analytical, and problem-solving skills.
Experience developing, implementing, and monitoring policies, procedures, and operational systems.
Experience with budgeting, resource management, and operational planning.
Excellent verbal, written, interpersonal, and presentation skills.
Proficiency in Microsoft Office Suite and electronic documentation systems.
Ability to travel to all agency locations and respond to operational emergencies as needed.

Nice To Haves

Master's degree in Human Services, Healthcare Administration, Business Administration, Public Administration, or a related field.
Experience leading multi-site OPWDD programs.
Experience with Quality Assurance, Performance Improvement, Incident Management, and Regulatory Surveys.
Experience with strategic planning, organizational development, and change management.
Experience implementing electronic health records and operational technology systems.
Valid driver's license with the ability to travel throughout the agency's service areas.

Responsibilities

Direct daily operations of assigned residential, day habilitation, community habilitation, respite, and quality assurance programs.
Develop, implement, and monitor operational goals aligned with EIHAB's Strategic Plan; establish departmental objectives, priorities, and performance standards; and evaluate and improve operational effectiveness.
Ensure person-centered services are delivered in accordance with individuals' Life Plans and interdisciplinary team recommendations, and monitor service plans, program goals, rights, health, safety, welfare, admissions, transfers, discharges, capacity, and staffing coverage.
Ensure compliance with OPWDD regulations, Justice Center requirements, HIPAA, OSHA, Medicaid standards, agency policies, and other applicable requirements through site visits, audits, record reviews, observations, and corrective action monitoring.
Review incidents, investigations, corrective action plans, regulatory findings, and deficiencies; participate in regulatory surveys and audits; and ensure accurate documentation and timely corrective action.
Supervise, coach, mentor, and evaluate assigned managers and supervisors; set performance expectations; support recruitment, hiring, onboarding, retention, employee development, succession planning, and progressive discipline in collaboration with Human Resources.
Monitor staffing levels, scheduling, overtime, vacancies, workforce utilization, employee engagement, and professional development.
Integrate assigned programs into EIHAB's Quality Improvement Program; analyze quality indicators and operational data; identify trends; lead performance improvement initiatives; and report outcomes to Executive Leadership.
Develop, monitor, and manage operational budgets in collaboration with the Chief Operations Officer; monitor expenditures; review purchases and resource allocations within delegated authority; and manage staffing, equipment, facilities, vehicles, and other resources responsibly.
Serve as a liaison among Executive Leadership, program leadership and staff, individuals receiving services, families, Care Coordination Organizations, regulatory agencies, and community partners; represent EIHAB at meetings, conferences, reviews, and community events.
Prepare and submit operational, compliance, quality assurance, and performance reports to the Chief Operations Officer; monitor program performance and compliance; maintain performance metrics and leadership reports; and ensure timely reports, audits, surveys, investigations, and regulatory submissions.
Lead or participate in strategic initiatives, new program and system development, emergency preparedness and response, agency committees, accreditation reviews, regulatory surveys, and organizational assessments.
Exercise independent judgment to direct assigned programs, establish priorities, allocate staff and resources, approve routine decisions and delegated expenditures, initiate corrective actions, respond to emergencies, and escalate matters requiring Executive Leadership approval.
Maintain professionalism, integrity, confidentiality, current regulatory knowledge, and required training and professional development; promote EIHAB's mission, vision, core values, and person-centered philosophy; and perform other assigned duties.