Site Operations Director

HealthLinc•Mishawaka, IN

3d•Onsite

About The Position

The Site Operations Director oversees clinic personnel and clinic-based services, serves as a resource for support staff, assists with hiring, and ensures HealthLinc policies and procedures are followed. The role works closely with the Assistant Site Operation Director and Site Medical Director and reports to the Chief Operating Officer. The position may also supervise the Nurse Practitioner Residency Program and coordinate schedules and training for the Telehealth unit, depending on the site.

Responsibilities

Supervise and coordinate personnel actions, including recruiting, directing, training, competencies, performance appraisals, promotions, time and attendance monitoring, and vacation schedules.
Maintain knowledge of support staff roles and practice areas to provide continuity of services during vacancies.
Review operational procedures and recommend changes to the Chief Operating Officer to support quality patient-centered care, productivity, risk management, cost savings, employee engagement, and patient satisfaction.
Plan and oversee practice activities, including monthly staff meetings and agenda preparation.
Coordinate with Finance on billing issues, timely encounter closure, and the budget process.
Ensure patient concerns are handled appropriately by recommending and implementing corrective actions, and documenting and reporting results.
Coordinate with the Site Medical Director on clinical staff scheduling, including after-hours call coverage.
Monitor staff appearance, practice knowledge, and professionalism; assign mentors and participate in onboarding new staff.
Provide leadership, conflict resolution, and motivation, and promote teamwork in pursuit of agency goals and productivity thresholds.
Maintain compliance with Compliance policies, FTCA, and the Code of Conduct; report concerns and provide resolution and follow-up to the Chief Operating Officer.
Ensure staff follow current HealthLinc policies and procedures, manuals, OSHA, HIPAA, and HealthLinc regulations.
Ensure bank deposits are made daily.
Participate in community outreach projects coordinated with the Chief Operating Officer.
Assist with developing the annual HealthLinc budget and employee engagement budget.
Ensure assigned staff have adequate equipment, materials, and supplies to perform their work efficiently, safely, and cost-effectively.
Respond quickly to crisis situations and ensure staff know safety policies and procedures.
Conduct emergency drills and ensure documentation is recorded and available for inspections.
Ensure the facility is clean, sanitary, safe, and orderly, working with the Facilities Manager.
May supervise the Nurse Practitioner Residency Program, depending on the site.
Coordinate schedules and training for the Telehealth unit, depending on the site.
Approve purchase orders for all departments and budgets.
Engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Perform other duties as assigned.