Senior Director, Editorial Strategy and Operations

College Board • New York, NY

22h • $104,000 - $155,000 • Remote

About The Position

The Senior Director, Editorial Strategy and Operations leads College Board’s enterprise editorial strategy and the Editorial Strategy & Operations team within the Engagement and Reach division. The role is responsible for safeguarding the voice, accuracy, accessibility, and credibility of College Board’s published content while modernizing editorial operations to handle growing content volume with consistent quality and greater efficiency. The Senior Director will own the end-to-end workflow, including intake, triage, risk-based tiering, assignment, approvals, reporting, and capacity planning. They will lead the integration of AI and automation into editorial work, selecting and improving tools without compromising editorial standards.

The position manages a team of 8 to 10 experienced editors, supported by contract and freelance colleagues, and guides the team through changes to its workflows and culture. The Senior Director will hire, coach, and develop staff; align standards across full-time and freelance editors; establish coverage plans; and build a culture of experimentation, inclusion, craftsmanship, and data-informed improvement.

Across College Board, the Senior Director owns editorial standards and quality measures, establishes KPIs and risk-tiering frameworks, and partners with leaders and stakeholder teams to improve the quality of work entering the editorial queue. The role turns workflow and quality data into actionable strategy, advises on scope and resourcing, and helps teams reduce rework through training, consultation, and more repeatable processes. The position joins the Communications Leadership Team as the editorial representative.

This is a full-time remote role. Candidates who live near College Board offices may work fully remotely or hybrid, with in-office work on Tuesdays and Wednesdays. All employees are required to travel occasionally for business purposes.

Requirements

• 10 or more years of experience in copy editing, editorial standards, or content governance, applying rigorous quality standards to high-volume, high-visibility content in complex organizations.
• Proven experience managing a team of editors or content quality professionals.
• Experience leading a tenured team through significant changes in its work, bringing people along while maintaining standards.
• A track record of building systems such as intake design, service-level agreements, reporting frameworks, and redesigned workflows.
• Experience integrating AI, automation, or other process innovation into editorial or content workflows.
• Strong data fluency and ability to translate workflow and quality metrics into strategy.
• Experience managing a blended team of employees and contractors, with sound judgment about flexing capacity versus making permanent hires.
• Executive presence and ability to influence stakeholders without formal authority, including pushing back on senior leaders about timelines, formats, and scope.
• Strategic and inclusive leadership skills, including setting priorities, structuring teams, planning for future needs, and fostering belonging.
• Ability to drive performance and growth through high expectations, timely evidence-based feedback, and coaching.
• Passion for expanding educational and career opportunities and for mission-driven work.
• Authorization to work in the United States for any employer.
• Curiosity about emerging technologies, willingness to experiment with and adopt AI-driven solutions, and ability to learn and apply new digital tools independently.
• Clear and concise written and verbal communication skills.
• A learner’s mindset, openness to diverse perspectives and feedback, and commitment to continuous improvement.
• Ability to solve complex problems, make data-informed decisions, prioritize effectively, and improve through learning, user input, and external benchmarking.
• Collaborative and empathetic approach to working across differences, fostering trust, and contributing to shared success.

Responsibilities

• Own the end-to-end editorial workflow, including intake, triage, tiering, assignment, and approval gates, so quality holds as content volume grows.
• Lead the organization’s AI integration strategy for editorial work, selecting, configuring, and improving tools that support editing and streamline related administrative work without compromising quality.
• Build and maintain intake and reporting processes using ticketing and queue tools such as Jira, Smartsheet, or equivalent, making bottlenecks visible.
• Establish service tiers and coverage frameworks that match editorial rigor to the needs of each piece.
• Own capacity planning, balancing human and AI-assisted effort and determining whether additional staffing, tooling, or process changes are needed.
• Lead and manage a team of 8 to 10 experienced editors, supported by contract and freelance colleagues.
• Guide the team through changes in how it works by building trust, earning buy-in, modeling the new direction, and upholding editorial standards.
• Cultivate an inclusive, high-achieving team culture grounded in craftsmanship, curiosity, and College Board’s mission and Operating Principles.
• Hire, coach, and develop editorial staff, and conduct calibration sessions to align standards across full-time and freelance editors.
• Manage backup and approval coverage plans so absences do not slow the queue.
• Build the team’s fluency with AI-assisted editing and manage a blended staffing model of full-time, contract, and freelance editors.
• Own enterprise editorial standards and style guidelines, defining how editorial quality is measured across College Board.
• Establish KPIs for editorial quality and process management and extend them as standards for teams performing editorial work.
• Determine how AI tools are configured against the style guide and evaluate their effectiveness in partnership with the style guide owner.
• Ensure consistent voice, tone, accessibility, and clarity across programs and platforms.
• Translate workflow and quality data into insights for leadership, identify systemic risks and improvement opportunities, and inform resourcing and scope decisions.
• Build relationships with high-volume stakeholder teams to improve the quality of work submitted for editorial review and reduce avoidable rework.
• Optimize copyediting cycles across divisions by determining how projects should be handled based on risk and complexity.
• Use workflow and volume data to identify upstream process improvements and make recurring urgent work more repeatable.
• Run training and consultation engagements to help partner teams submit work that can be turned around more efficiently.
• Advocate for sustainable workloads and realistic timelines that protect quality and speed.
• Represent editorial on the Communications Leadership Team and partner with leaders across the organization.

Benefits

• Fair and competitive compensation based on qualifications, experience, impact, and market data.
• Compensation adjusted by location.
• Transparent conversations about compensation and benefits throughout the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed