Operations Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Three years of experience in rental operations, warehouse or production operations, or a related environment, or equivalent hands-on experience with stage automation equipment.
• Experience using inventory, rental management, ERP, project management, or similar operational software.
• Proficiency with Microsoft Office and ability to learn specialized software platforms.
• Ability and willingness to safely move, inspect, and prepare rental equipment in a shop or warehouse environment.
• Valid driver’s license and willingness to travel occasionally as required.
• Ability and willingness to work occasional evenings and weekends based on rental schedules, customer needs, or on-site project requirements.

Nice To Haves

• Associate degree or technical training in entertainment technology, technical theater, automation, electrical technology, mechanical systems, logistics, or a related field.
• Practical understanding of electrical and mechanical systems and ability to diagnose common equipment issues.
• Experience with entertainment rental operations, stage automation systems, theatrical production, entertainment technology, rigging, lighting, sound, or video.
• Experience with rental management software such as Rentman.
• Experience creating technical documentation, training materials, equipment lists, operating procedures, or system diagrams.
• Forklift certification or willingness to obtain certification.
• Experience reviewing equipment utilization, supporting lifecycle planning, or preparing capital-equipment recommendations.

Responsibilities

• Coordinate and execute day-to-day rental program operations so rental projects are prepared, delivered, and returned on schedule.
• Work with Sales, customers, and internal stakeholders to clarify project requirements and develop practical rental solutions using available assets.
• Coordinate the full rental lifecycle, from project planning and equipment reservations through shipment, return, inspection, maintenance, and restocking.
• Prepare, pull, stage, test, configure, pack, ship, receive, inspect, clean, maintain, and return rental equipment.
• Coordinate freight shipments, delivery schedules, and return logistics.
• Create and maintain system diagrams, equipment lists, operating instructions, and rental documentation.
• Coordinate rental-related activities performed by supporting personnel to help ensure accurate, timely completion; this does not include formal supervision.
• Support on-site rental deployments, customer training, troubleshooting, and project coordination as business needs require.
• Maintain quality, accuracy, safety, and professionalism throughout the rental process.
• Maintain the rental fleet’s readiness, organization, condition, availability, and performance.
• Maintain accurate equipment inventory, condition, availability, location, and lifecycle records in the rental management platform.
• Coordinate preventive maintenance, repairs, upgrades, refurbishment, and replacement activities.
• Inspect incoming and outgoing equipment for functionality, completeness, cleanliness, damage, and overall condition.
• Monitor fleet utilization, customer demand, equipment condition, and operational needs; recommend fleet expansion, replacement, refurbishment, or retirement.
• Research equipment, technologies, and market developments that could improve fleet capability, reliability, or customer experience.
• Operate within the assigned rental operating budget and approval levels; prepare purchase recommendations and supporting rationale for larger expenditures.
• Coordinate with Operations, Service, Purchasing, and Manufacturing to support equipment availability and readiness.
• Communicate with rental customers in a timely, accurate, and professional manner throughout the rental lifecycle.
• Serve as a primary operational point of contact for rental customers, supporting equipment selection, documentation, logistics, and project execution.
• Provide equipment familiarization, operational guidance, and rental best practices to support successful customer outcomes.
• Build positive customer relationships through responsiveness, attention to detail, technical credibility, and follow-through.
• Support Sales-led rental opportunities with equipment expertise, availability information, documentation, and operational coordination.
• Administer the rental management platform and maintain data accuracy, process compliance, reporting integrity, and effective system use.
• Develop, document, maintain, and improve rental procedures, work instructions, checklists, training resources, and operating standards.
• Track rental-program performance, including fleet readiness, inventory accuracy, equipment utilization, on-time execution, customer feedback, and operational effectiveness.
• Identify and implement improvements to efficiency, consistency, equipment readiness, safety, and customer experience.
• Evaluate rental workflows, shop organization, storage practices, documentation, and supporting systems and recommend improvements.
• Collaborate across functions to resolve operational issues and support broader organizational objectives.

Benefits

• Paid time off
• 9 paid holidays
• Generous profit sharing
• Medical insurance
• Dental insurance
• Vision insurance
• HSA, FSA, and DCFSA spending accounts
• Company-paid short-term and long-term disability insurance
• 401(k) retirement plan with company match
• Company-paid life insurance
• Supplemental life insurance
• Employee assistance program
• Tuition reimbursement program