Rental Operations Coordinator

WENGER CORPORATION•Cranston, RI

6d•$30 - $43•Onsite

About The Position

At Wenger Corporation, our work is driven by M.U.S.I.C. [Motivation, Unity, Success, Innovation, and Customer Commitment] and united by purpose! Across our family of brands, we are motivated by purposeful work that brings performances to life. And above all, we’re committed to our customers and to each other, knowing that great performances only happen when great people work together. Join our family of brands where motivation fuels meaningful work, innovation shapes the future of performance, and customer commitment guides everything we do. At Creative Conners, we design, build, and support intuitive, reliable stage automation solutions that make scenery move safely and elegantly. Our passionate group of automation teammates have created user-friendly systems used by theaters, venues, and productions worldwide. Join the team behind the motion that brings performances to life! As a Rental Operations Coordinator, you will contribute to Wenger Corporation’s strategy to provide exceptional customer experience by coordinating reliable, efficient rental operations and maintaining a safe, accurate, and customer-ready equipment fleet.

Requirements

High school diploma or equivalent.
Three years of experience in rental operations, warehouse or production operations, or related environment, or equivalent hands-on experience with stage automation equipment.
Experience using inventory, rental management, ERP, project management, or similar operational software.
Proficiency with Microsoft Office and the ability to learn specialized software platforms.
Ability and willingness to safely move, inspect, and prepare rental equipment in a shop or warehouse environment.
Valid driver’s license and willingness to travel occasionally as required.
Ability and willingness to work occasional evenings and weekends based on rental schedules, customer needs, or on-site project requirements.

Nice To Haves

Associate degree or technical training in entertainment technology, technical theater, automation, electrical technology, mechanical systems, logistics, or a related field.
Practical understanding of electrical and mechanical systems and the ability to diagnose common equipment issues.
Experience with entertainment rental operations, stage automation systems, theatrical production, entertainment technology, rigging, lighting, sound, or video.
Experience with rental management software such as Rentman.
Experience creating technical documentation, training materials, equipment lists, operating procedures, or system diagrams.
Forklift certification or willingness to obtain certification.
Experience reviewing equipment utilization, supporting lifecycle planning, or preparing capital-equipment recommendations.

Responsibilities

Coordinate and execute the day-to-day operation of the Creative Conners rental program, ensuring rental projects are accurately prepared, delivered, and returned on schedule.
Partner with Sales, customers, and internal stakeholders to clarify project requirements and develop practical rental solutions using available assets.
Coordinate the full rental lifecycle, from project planning and equipment reservation through shipment, return, inspection, maintenance, and restocking.
Prepare, pull, stage, test, configure, pack, ship, receive, inspect, clean, maintain, and return rental equipment.
Coordinate freight shipments, delivery schedules, and return logistics.
Create and maintain system diagrams, equipment lists, operating instructions, and rental documentation.
Coordinate rental-related activities performed by supporting personnel to help ensure work is accurate and completed on schedule; this responsibility does not include formal supervision.
Support on-site rental deployments, customer training, troubleshooting, and project coordination as business needs require.
Maintain high standards of quality, accuracy, safety, and professionalism throughout the rental process.
Serve as the primary steward of the rental fleet, maintaining its readiness, organization, condition, availability, and overall performance.
Maintain accurate records of equipment inventory, condition, availability, location, and lifecycle status in the rental management platform.
Coordinate preventive maintenance, repairs, upgrades, refurbishment, and replacement activities to keep equipment safe, reliable, and customer-ready.
Inspect incoming and outgoing equipment for functionality, completeness, cleanliness, damage, and overall condition.
Monitor fleet utilization, customer demand, equipment condition, and operational needs and recommend fleet expansion, replacement, refurbishment, or retirement.
Research equipment, technologies, and market developments that may improve fleet capability, reliability, or customer experience.
Operate within an assigned rental operating budget and established approval levels; prepare purchase recommendations and supporting rationale for larger expenditures.
Coordinate with Operations, Service, Purchasing, and Manufacturing to support equipment availability and readiness.
Provide timely, accurate, and professional communication throughout the rental lifecycle.
Serve as a primary operational point of contact for rental customers, supporting equipment selection, documentation, logistics, and project execution.
Provide equipment familiarization, operational guidance, and rental best practices to support successful customer outcomes.
Build positive customer relationships through responsiveness, attention to detail, technical credibility, and follow-through.
Support Sales-led rental opportunities with equipment expertise, availability information, documentation, and operational coordination.
Coordinate rental operations within established pricing and commercial parameters; Sales retains accountability for rental revenue generation, pricing, and commercial negotiations.
Administer the rental management platform and maintain data accuracy, process compliance, reporting integrity, and effective system use.
Develop, document, maintain, and improve rental procedures, work instructions, checklists, training resources, and operating standards.
Track rental-program performance using measures such as fleet readiness, inventory accuracy, equipment utilization, on-time execution, customer feedback, and operational effectiveness.
Identify and implement improvements that strengthen efficiency, consistency, equipment readiness, safety, and customer experience.
Evaluate rental workflows, shop organization, storage practices, documentation, and supporting systems and recommend improvements.
Collaborate across functions to resolve operational issues and support broader organizational objectives.