Coordinator, Revenue Management Operations

Carnival Corporation • Miami, FL

3d • Hybrid

About The Position

The Revenue Management Operations Coordinator is responsible for setting up pricing programs and promotions within the pricing system. This role involves coordinating, communicating, and troubleshooting these programs and promotions. The Coordinator role works closely with the Revenue Management team and other internal partners to execute the pricing programs and promotions.

Requirements

• Associates Degree minimum, Bachelors preferred.
• 2 years of experience in Contact Center related role/CCL experience
• Strong understanding of Contact Center and overall Carnival Cruise Line operations.
• Strong understanding of Carnival’s pricing and reservation systems.
• Solid organizational and time-management skills.
• Excellent oral and written communication skills.
• Ability to multitask and handle changing priorities with high level of quality.
• Establishes workable, prioritized and highly effective problem-solving plans for pricing and system challenges.
• Looks at issues, questions and dilemmas from every angle and generate entirely new ways to resolve them.
• Strong MS Office knowledge.

Nice To Haves

• BA & BFA, Stage Associate's Degree

Responsibilities

• Responsible for entering all offers, pricing programs, and promotional pricing into the pricing system.
• Ensure that all offers, promotional pricing, and merchandising attributes are correctly set up and displayed across all booking channels before and after the offer launch.
• Troubleshoot issues related to offers and pricing within internal reservation systems such as Navigator, carnival.com, and GoCCL.com, and provide clear and concise communication of troubleshooting findings.
• Collaborate with internal partners in Marketing, Sales, and the Casino teams to execute pricing programs and promotions.
• Communicate pricing program details to multiple internal company partners.
• Support the Contact Center with questions and troubleshooting issues related to pricing programs and promotions.
• Collaborate with the Revenue Management team to support all setup and pricing management activities.

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree