Rental Operations Coordinator

WENGER CORPORATION•Cranston, RI

31d•$30 - $43•Onsite

About The Position

The Rental Operations Coordinator supports Wenger Corporation’s strategy of providing an exceptional customer experience by coordinating reliable, efficient rental operations and maintaining a safe, accurate, customer-ready equipment fleet. At Creative Conners, the role coordinates the rental lifecycle, maintains fleet readiness and records, supports customers and internal teams, and improves rental systems and processes. The position may include on-site rental deployments, customer training, troubleshooting, and project coordination as business needs require. It also coordinates rental-related work performed by supporting personnel but does not include formal supervision. Sales retains responsibility for rental revenue generation, pricing, and commercial negotiations; this role coordinates operations within established commercial parameters. The position is based at the Cranston Office in Cranston, Rhode Island. It is full time, with office-hours scheduling, minimal travel, and occasional evening or weekend work based on rental schedules, customer needs, or on-site project requirements. The hourly salary range is $30.00–$43.00.

Requirements

High school diploma or equivalent.
Three years of experience in rental operations, warehouse or production operations, or a related environment, or equivalent hands-on experience with stage automation equipment.
Experience using inventory, rental management, ERP, project management, or similar operational software.
Proficiency with Microsoft Office and ability to learn specialized software platforms.
Ability and willingness to safely move, inspect, and prepare rental equipment in a shop or warehouse environment.
Valid driver’s license and willingness to travel occasionally as required.
Ability and willingness to work occasional evenings and weekends based on rental schedules, customer needs, or on-site project requirements.

Nice To Haves

Associate degree or technical training in entertainment technology, technical theater, automation, electrical technology, mechanical systems, logistics, or a related field.
Practical understanding of electrical and mechanical systems and ability to diagnose common equipment issues.
Experience with entertainment rental operations, stage automation systems, theatrical production, entertainment technology, rigging, lighting, sound, or video.
Experience with rental management software such as Rentman.
Experience creating technical documentation, training materials, equipment lists, operating procedures, or system diagrams.
Forklift certification or willingness to obtain certification.
Experience reviewing equipment utilization, supporting lifecycle planning, or preparing capital-equipment recommendations.

Responsibilities

Coordinate and execute day-to-day rental program operations so rental projects are prepared, delivered, and returned on schedule.
Work with Sales, customers, and internal stakeholders to clarify project requirements and develop practical rental solutions using available assets.
Coordinate the full rental lifecycle, from project planning and equipment reservations through shipment, return, inspection, maintenance, and restocking.
Prepare, pull, stage, test, configure, pack, ship, receive, inspect, clean, maintain, and return rental equipment.
Coordinate freight shipments, delivery schedules, and return logistics.
Create and maintain system diagrams, equipment lists, operating instructions, and rental documentation.
Coordinate rental-related activities performed by supporting personnel to help ensure accurate, timely completion; this does not include formal supervision.
Support on-site rental deployments, customer training, troubleshooting, and project coordination as business needs require.
Maintain quality, accuracy, safety, and professionalism throughout the rental process.
Maintain the rental fleet’s readiness, organization, condition, availability, and performance.
Maintain accurate equipment inventory, condition, availability, location, and lifecycle records in the rental management platform.
Coordinate preventive maintenance, repairs, upgrades, refurbishment, and replacement activities.
Inspect incoming and outgoing equipment for functionality, completeness, cleanliness, damage, and overall condition.
Monitor fleet utilization, customer demand, equipment condition, and operational needs; recommend fleet expansion, replacement, refurbishment, or retirement.
Research equipment, technologies, and market developments that could improve fleet capability, reliability, or customer experience.
Operate within the assigned rental operating budget and approval levels; prepare purchase recommendations and supporting rationale for larger expenditures.
Coordinate with Operations, Service, Purchasing, and Manufacturing to support equipment availability and readiness.
Communicate with rental customers in a timely, accurate, and professional manner throughout the rental lifecycle.
Serve as a primary operational point of contact for rental customers, supporting equipment selection, documentation, logistics, and project execution.
Provide equipment familiarization, operational guidance, and rental best practices to support successful customer outcomes.
Build positive customer relationships through responsiveness, attention to detail, technical credibility, and follow-through.
Support Sales-led rental opportunities with equipment expertise, availability information, documentation, and operational coordination.
Administer the rental management platform and maintain data accuracy, process compliance, reporting integrity, and effective system use.
Develop, document, maintain, and improve rental procedures, work instructions, checklists, training resources, and operating standards.
Track rental-program performance, including fleet readiness, inventory accuracy, equipment utilization, on-time execution, customer feedback, and operational effectiveness.
Identify and implement improvements to efficiency, consistency, equipment readiness, safety, and customer experience.
Evaluate rental workflows, shop organization, storage practices, documentation, and supporting systems and recommend improvements.
Collaborate across functions to resolve operational issues and support broader organizational objectives.