Operations Analyst Jobs

About The Position

Requirements

• 5–7 years in Revenue Operations, Sales Operations, or a GTM analytics function within a B2B SaaS environment.
• Advanced Salesforce proficiency with a proven track record building reports, flows, validation rules, and data structures (Salesforce Admin certification a plus).
• Hands-on experience designing and managing incentive compensation programs, plan mechanics, automated calculations, and commission dispute tracking.
• Advanced Tableau or equivalent BI tool experience building executive-grade dashboards. Strong data modeling instincts with comfort in BigQuery, Snowflake, or a comparable data warehouse environment.
• Experience utilizing GTM tools such as Outreach, 6sense, LeanData, or similar platforms.
• Exceptional cross-functional communication skills with the ability to translate complex revenue data into crisp narratives tailored for a CRO or CFO.
• High integrity, collaborative mindset, and a willingness to work across teams of diverse backgrounds, perspectives, and functions.
• Bachelor's Degree (4-year) in Business, Finance, Information Systems, or a related field.

Nice To Haves

• Salesforce Admin certification a plus

Responsibilities

• Own Salesforce as the single source of revenue record. Consolidate data sources, eliminate reporting conflicts, and enable real-time visibility without the need for ad-hoc requests.
• Define and govern a company-wide data dictionary and reporting hierarchy that eliminates duplicate, conflicting, or shadow metrics across the business. Build and manage Tableau dashboards and Salesforce reporting that deliver consistent, self-serve analytics to Sales, CS, Marketing, and Finance leaders.
• Design and maintain an enterprise KPI package covering all revenue-critical metrics, delivering data on a consistent cadence to senior leadership and the board. Translate revenue data into executive-ready narratives and QBR packages.
• Design and operationalize a global forecasting framework standardizing how all regions and segments submit, review, and communicate weekly/monthly revenue forecasts. Standardize sales processes, stage definitions, exit criteria, and required field logic to improve forecast accuracy.
• Build and manage incentive compensation programs for all revenue-facing roles to ensure alignment with desired GTM behaviors. Automate commission calculations and reporting, design and enforce a standardized margin-protecting SPIFF framework, and own transparent, auditable dispute resolution workflows.
• Build CS visibility infrastructure—including dashboards tracking health scores, at-risk accounts, and renewal pipelines—unified within Salesforce to enable proactive churn mitigation and expansion.
• Identify leading indicators of revenue risk or opportunity and proactively surface them to leadership before they manifest in lagging metrics. Serve as a cross-functional revenue intelligence resource connecting Sales, CS, Marketing, Finance, and Product.

Benefits

• Comprehensive medical, dental, and vision insurance
• RRSP matching
• generous PTO and paid holidays
• parental leave
• professional development budget