Sr. Business Analyst - Supervision Operations

Federal Reserve Bank of Philadelphia•San Francisco, CA

About The Position

The Sr. Business Analyst works within Business Operations and Strategy in the Supervision Group of the Federal Reserve Bank of San Francisco. The role provides operational and administrative support to bank examination teams and develops management information system reporting and analysis to inform decisions about group operations, planning, and business issues. The analyst evaluates existing processes, recommends operational optimization and quality improvements, and leads implementation of solutions, including automation and emerging technologies such as AI. Responsibilities may evolve as process improvements are adopted.

Requirements

Bachelor's degree in business administration or a related field, or equivalent experience.
Five or more years of experience in business requirements gathering, process mapping, process improvement, and/or analytics.
Strong proficiency in Microsoft Office, especially Excel and Visio, and SQL, plus Power Apps or Power Automate.
Project coordination experience.
Experience building dashboards in Tableau or Power BI.
Experience collecting, transforming, analyzing, and reporting data to inform decisions.
Experience working cross-functionally and communicating moderately to highly complex information to broad audiences.
Ability to execute consistently amid changing priorities and handle confidential information.
Willingness and ability to travel up to 5%.
Must meet the job posting's definition of a Protected Individual because the position requires access to confidential supervisory information.

Nice To Haves

Financial institution supervision experience and knowledge of Federal Reserve System activities.
Experience with Microsoft Copilot or similar AI assistants.
Quality improvement training or certification, such as Lean Six Sigma.
Working knowledge of AI tools or hands-on experience applying them to improve work processes.

Responsibilities

Provide operational and administrative support throughout the examination life cycle, including formatting supervisory documents, managing documents, tracking results, and entering and verifying exam content across multiple applications.
Collaborate across functions to map current processes, identify controls, roles, bottlenecks, and difficulties, and define and implement improved processes.
Streamline and automate manual work using Microsoft tools such as Power Automate and Power Apps.
Evaluate AI tools such as Microsoft Copilot for practical use cases, recommend where they add value, and help prepare the team for responsible adoption.
Gather business requirements and design and build dashboards in Tableau or Power BI and MIS reporting.
Analyze data and metrics to identify insights and trends.
Coordinate projects and activities to address business needs and monitor metrics to assess project effectiveness.
Lead change management to encourage adoption of new technologies and processes, and assess the impact of upcoming technology and business changes on the team.
Design and deliver training and materials for internal and external partners.
Write, update, and maintain team procedures as business needs change, and contribute to the unit's internal procedures tool.
Support team continuity through cross-training, documentation, and backup coverage, and mentor interns and team members.