IT Operations Analyst II

Fivetran • Denver, CO

6d • Onsite

About The Position

The IT Operations Analyst II is a front-line resource for end-user IT support, resolving hardware, software, and access requests through the company’s ticketing system. The role manages the laptop and device lifecycle, provisions and troubleshoots application access, and supports employee and contractor onboarding and offboarding. Systems-level and identity-architecture issues are escalated to the IT Systems team. The role is based in the Denver office.

The position works hands-on with Okta; Jamf for Mac and Microsoft Intune for Windows device management; Slack, Google Workspace, Notion, and Zoom/Google Meet; Jira; 1Password; Mac and Windows laptops; conference room AV and video-conferencing equipment; and business applications such as NetSuite, Salesforce, and GitHub at the access-provisioning level.

Requirements

• Experience in an IT helpdesk, service desk, or end-user support role.
• Familiarity with identity/SSO platforms such as Okta from an end-user support perspective.
• Experience working in a ticketing system such as Jira, Zendesk, or ServiceNow.
• Strong customer service and written communication skills.
• Basic hardware troubleshooting on Mac and/or Windows laptops.

Nice To Haves

• Experience supporting SaaS application access requests across multiple systems.
• Familiarity with Google Workspace and/or Microsoft 365 administration basics.
• Experience supporting new-hire onboarding/offboarding at scale.
• Experience in a fast-growing or multi-office environment.

Responsibilities

• Respond to and resolve end-user IT support tickets covering hardware, software, and access requests.
• Manage the laptop and device lifecycle, including refresh eligibility, new-device deployment, and purchase-eligibility requests.
• Provision and troubleshoot application access through the identity provider, including tile assignments, login errors, and MFA/passwordless configuration.
• Support employee and contractor onboarding and offboarding, including device setup and access provisioning across core systems.
• Troubleshoot common issues with collaboration and productivity tools such as Slack, Google Workspace, and Notion.
• Support office technology, including conference room AV and video-conferencing equipment.
• Maintain accurate records of hardware inventory and ticket resolution.
• Escalate systems-level issues, including SSO configuration, elevated access, and integration troubleshooting, to the IT Systems team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed