IT Operations Analyst II

Fivetran • Denver, CO

7d • Onsite

About The Position

Fivetran is building data pipelines to power the modern data stack. The IT Operations Analyst II is a front-line resource for end-user IT support, resolving hardware, software, and access requests through the company’s ticketing system. This role manages the laptop and device lifecycle, provisions and troubleshoots application access, and supports employee and contractor onboarding and offboarding. Systems-level and identity-architecture issues are escalated to the IT Systems team. The position is based in the Denver office.

The role uses Okta for identity and access; Jamf and Microsoft Intune for device management; Slack, Google Workspace, Notion, and Zoom/Google Meet for collaboration and productivity; Jira for ticketing; 1Password for credential management; Mac and Windows laptops; conference-room AV and video-conferencing equipment; and common SaaS tools such as NetSuite, Salesforce, and GitHub for access provisioning.

Requirements

• Experience in an IT helpdesk, service desk, or end-user support role.
• Familiarity with identity/SSO platforms such as Okta from an end-user support perspective.
• Experience working in a ticketing system such as Jira, Zendesk, or ServiceNow.
• Strong customer service and written communication skills.
• Basic hardware troubleshooting on Mac and/or Windows laptops.

Nice To Haves

• Experience supporting SaaS application access requests across multiple systems.
• Familiarity with Google Workspace and/or Microsoft 365 administration basics.
• Experience supporting new-hire onboarding and offboarding at scale.
• Experience in a fast-growing or multi-office environment.

Responsibilities

• Respond to and resolve end-user IT support tickets for hardware, software, and access requests.
• Manage the laptop and device lifecycle, including refresh eligibility, new-device deployment, and purchase-eligibility requests.
• Provision and troubleshoot application access through the identity provider, including tile assignments, login errors, and MFA/passwordless configuration.
• Support employee and contractor onboarding and offboarding, including device setup and access provisioning across core systems.
• Troubleshoot common collaboration and productivity tool issues, including Slack, Google Workspace, and Notion.
• Support office technology, including conference-room AV and video-conferencing equipment.
• Maintain accurate hardware inventory and ticket-resolution records.
• Escalate systems-level issues, including SSO configuration, elevated access, and integration troubleshooting, to the IT Systems team.

Benefits

• 100% employer-paid medical insurance.
• Paid time away, including paid vacation or flexible/unlimited vacation depending on role and country, paid sick time, inclusive parental leave, paid holidays, a year-end Global Week of Rest, and volunteer days off.
• RSU stock grants.
• Professional development and training opportunities.
• Company virtual happy hours, free food, and team-building activities.
• Monthly cell phone stipend.
• Access to a mental health support platform offering therapy, coaching, and self-guided mindfulness resources for covered employees and their covered dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed