Onboarding Specialist Jobs

About The Position

Requirements

• Background in healthcare.
• Strong communication skills.
• Excellent relationship building skills.

Responsibilities

• Orchestrate patient scheduling across all service lines, applying sound judgment to balance urgency, clinical priorities, and patient needs in a dynamic environment.
• Own the referral process end-to-end. Interpret and process partner referrals, schedule patients appropriately, and document outcomes in both partner EHRs and internal systems with precision.
• Serve as the first problem-solver for incoming calls from patients, partners, or other stakeholders – diagnose the need, resolve directly when possible, or rapidly connect to the right team member for action.
• Set every patient up for success at their first visit by proactively handling complex pre-visit steps: insurance verification and consents, records retrieval, questionnaires, and uncovering hidden barriers such as transportation or other social drivers that will help inform the patients care team.
• Deliver a “Wow” experience in every interaction by combining empathy, resourcefulness, and tech savvy to make patients feel supported and partners feel confident in our approach.
• Take ownership of timely communication. Return calls quickly, document outcomes accurately, and keep patients and care team informed at every step.
• Shape how the team works! Collaborate with other team members to refine playbooks, design workflows, and provide feedback that improves our systems and tools as we scale this department.
• Protect patient trust by upholding HIPAA and data-privacy standards while maintaining meticulous and timely documentation.
• Strive for excellence by consistently meeting service benchmarks around responsiveness, conversation rates, readiness for visit, and documentation quality, while continuously finding smarter ways to achieve them.

Benefits

• Medical
• Dental
• Vision Insurance
• Paid time off
• Short- and Long-Term Disability