Seller Onboarding Specialist

SHEIN•Los Angeles, CA

3d•$30 - $33•Onsite

About The Position

SHEIN is seeking a full-time Seller Onboarding Specialist for its Los Angeles-based corporate office. The role manages onboarding for new sellers joining SHEIN Marketplace, supports sellers throughout the process, monitors seller performance, analyzes performance and market data, and improves onboarding processes and the seller experience. The specialist works with cross-functional teams, including product, operations, and legal, to ensure sellers meet SHEIN’s requirements and standards.

Requirements

Bachelor’s degree in business, operations, or a related field, or equivalent experience.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced environment and manage multiple priorities.
3–6+ years of experience in project management, operations management, or customer support; e-commerce experience is preferred.

Nice To Haves

Bilingual in Mandarin is highly preferred.
Experience working with international teams is a plus.
E-commerce experience is preferred.

Responsibilities

Manage onboarding for new sellers on SHEIN Marketplace and coordinate with product, operations, and legal teams to ensure sellers meet requirements and standards.
Provide guidance and support to sellers during onboarding, answer questions, resolve issues, and explain SHEIN policies and procedures.
Monitor and evaluate seller performance against SHEIN standards, and support sellers in improving their performance.
Analyze seller performance data, market trends, and customer feedback to identify opportunities and make data-driven decisions.
Develop and implement strategies to improve seller performance and drive growth for SHEIN Marketplace.
Identify process improvements and implement changes to streamline onboarding and improve the seller experience.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription drugs.
Health Savings Account with employer funding.
Healthcare and dependent care Flexible Spending Accounts.
Company-paid basic life and AD&D insurance.
Company-paid short-term and long-term disability insurance.
Voluntary benefits, including voluntary life and AD&D, hospital indemnity, critical illness, and accident coverage.
Employee Assistance Program.
Business Travel Accident Insurance.
401(k) savings plan with discretionary company match and access to a financial advisor.
Vacation, paid holidays, floating holiday, and sick days.
Employee discounts.
Free weekly catered lunch.
Dog-friendly office at select locations.
Free gym access at select locations.
Free swag giveaways.
Annual holiday party.
Invitations to pop-ups and other company events.
Complimentary daily office snacks and beverages.