Office Manager Jobs

About The Position

Requirements

• Several years hospitality experience, strong guest service skills and supervisory abilities.
• Hotel front desk experience with at least one year in a supervisory position is required.
• Must have experience modeling excellent guest service practices and behaviors and mentoring newer associates.
• Must be able to work with and understand financial information and data, and possess basic mathematical skills.
• Fluency in English is required with excellent written, verbal and presentation communications skills.
• Comfort working in MS Office applications such as Word, Excel and Outlook as well as internet based platforms and applications.
• Must be able to stand for long periods of time (up to 8 hours) and regularly lift 25 pounds.

Nice To Haves

• A Bachelor’s or Associates degree is strongly preferred.
• Knowledge of Hilton PEP or OnQ systems is strongly preferred.

Responsibilities

• Supervise Front Desk staff including hiring, training, instructing, scheduling, motivating and evaluating.
• Develop and implement strategies and operational plans to maintain excellent guest service that meets Hilton and Shamin Hotels standards.
• Work with the Director of Operations to achieve budgets and maximize profitability related to Front Desk departments.
• Lead the reservation function to maintain the highest possible room occupancy and average daily rates.
• Lead efforts to ensure Hilton Honors membership goals and recognition are met by the Front Desk team and by all associates.
• Ensure Hilton and Shamin Hotels initiatives, including Make it Right, Light Stay, Iconic Circle and TOP Squad are embraced by staff and successfully implemented and reported.
• Maintain procedures for credit control and handling of financial transactions.
• Maintain procedures for security of monies, guest security and emergency procedures.
• Respond to and resolve guest issues in a timely and satisfactory manner.
• Collaborate with other hotel departments to ensure excellent guest service and profitability goals are met.
• Participate on the hotel management team and act as a brand ambassador by attending internal and external meetings and activities as appropriate.

Benefits

• medical
• vision
• dental
• life insurance
• short- and long-term disability
• a 401k plan
• paid time off
• a world class hotel discount program