Office Manager

Centerstone•Clarksville, TN

About The Position

The Office Manager is a key member of the Steven A. Cohen Military Family Clinic at Centerstone, an outpatient behavioral health facility serving veterans and their families. The clinic’s multidisciplinary team provides personalized, evidence-based mental health treatment, particularly for veterans of the Iraq and Afghanistan wars. The clinic operates through a partnership between Centerstone and the Cohen Veterans Network. Reporting to the Clinic Director, the Office Manager oversees clinic and financial operations. The role supports compliance with organizational policies, applicable licensing requirements, and CARF accreditation standards; coordinates facilities needs; and assists with fiscal operations, billing, credentialing, and client insurance matters. The position also develops and manages office procedures, budgets, and relationships across clinic and network teams.

Requirements

Bachelor’s degree or demonstrated progress toward a bachelor’s degree from an accredited college or university, or four years of relevant experience in lieu of the degree.
At least three years of experience managing business office components of business operations.
Demonstrated knowledge of appropriate and effective management of protected health information, HIPAA, and the Health Information Technology for Economic and Clinical Health Act.
Ability to work independently and as part of a team, anticipate problems, generate solutions, and demonstrate flexibility and sensitivity when engaging with staff and clients.
Accounts payable and accounts receivable management skills.
Proficiency with Microsoft Excel, Word, and PowerPoint, and historical use of electronic health systems.
Excellent written and oral communication skills, including the ability to distill complex subjects into clear messages.
Ability to manage multiple tasks and projects simultaneously.
Ability to listen actively and synthesize disparate information into a coherent vision aligned with organizational strategy.
Ability to maneuver through complex situations and plan to pursue opportunities and avoid conflicts in service of overarching goals.
Commitment to the clinic’s and the Cohen Veterans Network’s mission.

Nice To Haves

Proficiency in navigating and learning technology.
Demonstrated success building relationships with customers and community members and supervising team members.
Experience working with third-party payers, coding, billing, posting, and claims adjudication.
Experience collecting, analyzing, and reporting financial data.
Prior experience within the military community and/or veteran administrative organizations.
Demonstrated ability to leverage diverse teams, coach and mentor team members, and hold teams accountable to achieve results.
Experience working successfully within a highly collaborative and collegial organization.
Budget development and budget management skills.

Responsibilities

Ensure clinic compliance with Centerstone of Tennessee policies and procedures for fiscal and clinical operations, including applicable licensure requirements and CARF accreditation standards.
Act as the liaison between the Cohen Veterans Network and Centerstone regarding facilities needs.
Assist with fiscal operations, including budgeting, accounts receivable and payable, reconciliations, financial reporting, and revenue collection.
Coordinate the managed care billing process with the Billing Coordinator and Clinic Director, maintain local relationships with Centerstone and Cohen Veterans Network billing teams, and ensure compliance with contractual and reimbursement policies.
Coordinate clinician credentialing for third-party insurance with the Billing Coordinator, Centerstone credentialing team, and Clinic Director.
Assist clients with billing matters and help clients or staff resolve insurance-related questions and problems.
Establish policies and procedures, conforming with CTN policies and procedures, for facilities compliance, risk management, and business continuity.
Collaborate with clinic staff and the Cohen Veterans Network on office management and facilities needs.
Review and manage budgets and support budget development and management.
Engage in day-to-day operations and collaborate with internal and external teams to achieve organizational goals.