Front Office Manager

Closets By Design Spartanburg•Drayton, SC

3d•$22 - $24

About The Position

Closets by Design is a nationally recognized leader in home organizing systems, designing, manufacturing, and installing custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. The company is seeking a motivated, organized, detail-oriented Front Office Manager with strong leadership skills and a passion for superior customer service. The role oversees daily office operations and helps ensure a seamless experience for customers and the team. The Front Office Manager coordinates appointment scheduling and administrative functions, supports sales, production, and installation teams, and helps maintain a welcoming and responsive front office. The position also includes supervising and coaching front office staff as needed.

Requirements

Strong organizational skills and office experience.
Friendly, customer-focused attitude and professional demeanor.
Proficiency in computer applications and Microsoft Office software.
Ability to coach front desk staff to deliver exceptional customer service.
Managerial experience; a minimum of 1–2 years.

Nice To Haves

A degree is preferred.

Responsibilities

Answer and direct incoming phone calls and book appointments.
Coordinate designers’ appointment calendars and schedule follow-ups in the CRM.
Coordinate administrative functions and support sales, production, and installation teams.
Greet visitors and maintain a welcoming environment.
Manage customer inquiries and provide timely, solution-oriented responses.
Assist with paperwork and data entry, and maintain office records.
Train and supervise front office staff as needed.
Provide administrative support for office staff, the sales team, and the production and installation department.
Complete general office duties using strong verbal and written communication skills.