Asst Front Office Manager

EOS•San Francisco, CA

About The Position

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations of the Front Desk, Guest Services, Concierge, Bell Services, and other guest-facing functions. The role helps ensure exceptional guest satisfaction, supervises front office staff, resolves guest concerns, and maintains operational excellence in accordance with hotel standards. The Assistant Front Office Manager serves as Manager on Duty and assists in achieving departmental financial and service goals. The position requires flexibility and availability to work any day of the week, including varying schedules based on hotel business needs. The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel near Union Square on Powell Street, in a historic building with contemporary Italian-inspired decor. It is part of EOS Hospitality Group, whose stated values include Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community, and Do Well and Do Good. The hotel offers competitive salaries and benefits. The stated salary range is $72,000–$76,000.

Requirements

Minimum 2–3 years of hotel front office experience.
Strong leadership and team development skills.
Excellent guest relations and conflict resolution abilities.
Ability to think clearly, remain calm, and resolve problems using good judgment.
Knowledge of hotel property management systems such as Opera, OnQ, Fosse, or similar.
Ability to work flexible schedules, including weekends, holidays, evenings, and overnights as business needs require.
Strong organizational, communication, and decision-making skills.
Understanding of hotel revenue management principles and front office financial controls.
Ability to communicate in writing clearly and concisely.
Ability to build rapport with guests and colleagues and demonstrate high energy.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Must be able to lift, push, and pull up to 50 pounds regularly and on a continuing basis.
Must be able to stand and exert well-paced mobility for up to 8 hours.
Must maintain a neat and well-groomed appearance.

Nice To Haves

College degree preferred.
Strong knowledge of Opera and Microsoft Outlook is a plus.

Responsibilities

Assist in managing daily front office operations, including guest arrivals, departures, room assignments, and reservations.
Supervise, coach, and develop Front Desk Agents and other front office team members.
Ensure consistent delivery of exceptional guest service and adherence to brand standards.
Resolve guest complaints and service recovery situations promptly and professionally.
Monitor and maintain guest satisfaction scores and online reputation metrics.
Conduct daily shift briefings and communicate hotel occupancy, VIP arrivals, and operational priorities.
Coordinate with Housekeeping, Engineering, Sales, and Food & Beverage departments to ensure seamless guest experiences.
Review and approve schedules, payroll, attendance records, and labor productivity.
Assist with training and performance management of front office staff.
Monitor room inventory, rate integrity, and upselling opportunities to maximize revenue.
Ensure compliance with cash handling, credit card, and audit procedures.
Maintain a safe, professional, and welcoming environment for guests and employees.
Serve as Manager on Duty as assigned.

Benefits

Tiered medical plans through Cigna or Kaiser, including chiropractic and acupuncture plans.
Long-term disability.
Tiered PPO dental plans.
Voluntary supplemental medical plans.
Vision coverage.
Paid holidays.
Employee Assistance Program.
PTO and sick pay.
Flexible Spending Account (FSA).
401(k) matching program.
Life and AD&D insurance.
Pre-tax commuter and parking benefits.
EOS employee rates, plus 50% off food and beverage and retail.
Hilton discounted room rates.
Employee job referral program.
Employee recognition programs and appreciation events.