Asst Front Office Manager
About The Position
The Assistant Front Office Manager supports the Front Office Manager in overseeing daily operations of the Front Desk, Guest Services, Concierge, Bell Services, and other guest-facing functions. The role is responsible for guest satisfaction, supervising front office staff, resolving guest concerns, and maintaining operational excellence in accordance with hotel standards. The Assistant Front Office Manager serves as Manager on Duty and assists with departmental financial and service goals. The position requires schedule flexibility and availability any day of the week, including weekends, holidays, evenings, and overnights as business needs require. The role is at The Barnes San Francisco, Tapestry Collection by Hilton, a boutique hotel near Union Square in a historic building with contemporary Italian-inspired decor. The hotel is part of EOS Hospitality Group.
Requirements
- Minimum 2–3 years of hotel front office experience.
- Strong leadership and team development skills.
- Excellent guest relations and conflict resolution abilities.
- Ability to think clearly, remain calm, and resolve problems using good judgment.
- Knowledge of hotel property management systems such as Opera, OnQ, Fosse, or similar.
- Ability to work flexible schedules, including weekends, holidays, evenings, and overnights as business needs require.
- Strong organizational, communication, and decision-making skills.
- Understanding of hotel revenue management principles and front office financial controls.
- Clear and concise written communication skills.
- Ability to build rapport with guests and colleagues and demonstrate high energy.
- Ability to maintain confidentiality of guest information and pertinent hotel data.
- Must maintain a neat and well-groomed appearance.
- Must be able to lift, push, and pull up to 50 pounds regularly and on a continuing basis.
- Must be able to stand and maintain well-paced mobility for up to 8 hours.
Nice To Haves
- College degree preferred.
- Strong knowledge of Opera and Microsoft Outlook.
Responsibilities
- Assist in managing daily front office operations, including guest arrivals, departures, room assignments, and reservations.
- Supervise, coach, and develop Front Desk Agents and other front office team members.
- Ensure consistent delivery of exceptional guest service and adherence to brand standards.
- Resolve guest complaints and service recovery situations promptly and professionally.
- Monitor guest satisfaction scores and online reputation metrics.
- Conduct daily shift briefings and communicate hotel occupancy, VIP arrivals, and operational priorities.
- Coordinate with Housekeeping, Engineering, Sales, and Food & Beverage departments to support seamless guest experiences.
- Review and approve schedules, payroll, attendance records, and labor productivity.
- Assist with training and performance management of front office staff.
- Monitor room inventory, rate integrity, and upselling opportunities to maximize revenue.
- Ensure compliance with cash handling, credit card, and audit procedures.
- Maintain a safe, professional, and welcoming environment for guests and employees.
- Serve as Manager on Duty as assigned.
Benefits
- Tiered medical plans through Cigna or Kaiser, including chiropractic and acupuncture.
- Long-term disability.
- Tiered PPO dental plans.
- Voluntary supplemental medical plans.
- Vision coverage.
- Paid holidays.
- Employee Assistance Program.
- PTO and sick pay.
- Flexible Spending Account (FSA).
- 401(k) matching program.
- Life and AD&D insurance.
- Pre-tax commuter and parking benefits.
- EOS employee rates plus 50% off food and beverage and retail.
- Hilton discounted room rates.
- Employee job referral program.
- Employee recognition programs and appreciation events.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
