Office Manager Jobs

About The Position

Requirements

• Previous Reception or front desk experience with both in-person or over the phone client interactions.
• Strong verbal and written communication skills.
• Strong customer service skills with a diverse population.
• Ability to remain calm and retain a sense of humor under stress.
• Strong interpersonal skills and ability to have difficult conversations.
• Positive outlook and initiative to be of assistance where needed.
• Ability to work independently with little to no supervision.
• Careful attention to detail.
• Strong time-management skills and awareness of critical deadlines.
• Ability to multi-task projects under deadline pressure.
• Proficiency in Microsoft Word, Microsoft Excel, and other typical office software programs.
• Comfortable with other computer software and systems.
• Physical ability and mobility to work in an office setting.
• Ability to stand or sit for prolonged periods of time.
• Occasionally stoop, bend, kneel, crouch, reach, and twist.
• Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 15 pounds.
• Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
• Ability travel to other locations using various modes of private and commercial transportation (if needed)
• Ability to verbally communicate to exchange information.
• Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
• Capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.
• Able to lift, carry, push, pull light to moderate weights up to 15 pounds safely.
• Requires mental acuity for analytical reasoning and document interpretation.

Nice To Haves

• High volume reception experience
• Ability to speak and understand Spanish
• Prior experience working with underserved populations
• Crisis management or conflict resolution experience

Responsibilities

• Provides a warm and professional welcome for a diverse set of clients, partners, and vendors.
• Ensures that the reception area and elevator lobby are always clean and uncluttered.
• Accepts in-person rent payments from clients, writes out receipts, and secures payments in appropriate location.
• Assists clients who want to file a grievance and de-escalates situations as needed.
• Routes clients, partners, candidates, and vendors to the appropriate staff over the phone or in person.
• Problem solves to determine the best person to field the call.
• Answers general inquiries regarding our programs.
• Collects mail and distributes to appropriate program personnel.
• Maintains the employee contact list.
• Orders supplies for the kitchen, conference room and supply areas and ensures these areas are clean and well-stocked.
• Takes notes and coordinates meetings, as needed.
• Maintains visitor log, call log, and incident report log.
• Other duties as assigned by the Office Manager, POPS (HR), or Compliance & Safety Manager as needed.
• Ability to work independently with minimal supervision after the first 90 days.
• Assist Finance/Accounting Department in accountability in receiving checks received in person, via mail or FED EX or UPS delivery for Finance/Accounting to pick up checks for proper processing.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources