Hotel Assistant Front Office Manager - FULL TIME

Elvis Presley Enterprises•Memphis, TN

4d•Onsite

About The Position

Elvis Presley Enterprises is hiring a full-time Hotel Assistant Front Office Manager in the Operations Department at The Guest House at Graceland. Under the general direction of the Front Office Manager, this role supports daily front-office operations and supervises PBX, Front Desk, Guest Services, and Bell Person staff. The position has variable and flexible working hours, including weekends, holidays, and overtime as required. Benefits are offered after successful completion of a 60-day introductory period. This is an internal/external promotional recruitment opportunity. Applicants must pass a background check and pre-employment drug test; alcohol and illegal drug screening is also required before hiring and during employment. The position will remain open until filled.

Requirements

Excellent written and verbal communication and interpersonal skills, including in-person and telephone communication.
Proficiency in Microsoft Office Suite.
Ability to prioritize and work with minimal supervision.
Ability to maintain accuracy, quality, and effectiveness under pressure, competing deadlines, interruptions, and conflicting demands.
Organizational skills to prioritize and complete a wide variety of tasks in a timely manner.
Tact and diplomacy when dealing with people who may be irate or upset.
Ability to handle sensitive issues and maintain confidentiality and objectivity.
Ability to work successfully with a wide range of people.
Previous guest service or front-desk experience.
Aptitude for supervisory responsibilities, including conducting performance appraisals, assigning tasks, motivating employees, and encouraging employee development.
Ability to speak clearly and distinctly in person and by telephone; stoop, reach, walk, and stand for long periods; and lift up to 25 pounds.
Valid driver's license.
Hotel operations experience and/or equivalent education in hotel management or business administration.
Hospitality-field or equivalent work-related experience.
Ability to work weekends and occasional overtime and holidays as needed.
Must pass a background check and pre-employment drug test; screening for alcohol and illegal drug use is required before hiring and during employment.
No smoking in the work area.

Nice To Haves

Knowledge of Memphis and local and regional attractions.
Previous supervisory experience.

Responsibilities

Assist the Front Office Manager with assigning tasks and arranging department shift coverage as needed.
Handle complaints and guest concerns and respond to complaints and requests with quality customer service.
Answer phone inquiries, direct calls, and provide information.
Oversee and supervise PBX, Front Desk, Guest Services, and Bell Person staff.
Train new employees.
Monitor the front desk and ensure employees comply with security procedures for guests and visitors.
Create, organize, and maintain department employee schedules, ensuring the front desk is always covered.
Perform bookkeeping, reservation, and clerical duties.
Fill in for the night auditor and other front-desk positions as needed.
Perform other duties as assigned.