Office Manager

Optima Medical•Prescott Valley, AZ

4d•Onsite

About The Position

Optima Medical is seeking a highly organized, people-focused Office Manager to lead a primary care clinic location. The role oversees daily clinic operations and supports a smooth, efficient, patient-centered experience. The Office Manager supervises clinical and administrative staff, including Medical Assistants and Front Desk team members, supports providers, and maintains efficient workflows.

Requirements

Medical Assistant (MA) certificate or diploma required.
Prior experience in medical office management, healthcare administration, or clinic leadership required.
High school diploma required.
Knowledge of primary care or outpatient workflows.
Strong communication, leadership, problem-solving, and organizational skills.
Ability to thrive in a fast-moving, patient-centered environment.

Nice To Haves

Experience supervising clinical or administrative medical staff.
Familiarity with eClinicalWorks (eCW).
Additional medical or business education.

Responsibilities

Oversee day-to-day clinic operations to ensure efficient patient flow and exceptional service.
Provide leadership, coaching, and support to Medical Assistants, Front Desk staff, and other clinic support roles.
Manage staff scheduling, timecards, performance, and general HR-related tasks for the clinic team.
Assist with onboarding and training new employees.
Ensure proper use of eClinicalWorks (eCW) and support staff with EMR workflows.
Maintain compliance with clinic policies, procedures, and quality standards.
Monitor and manage clinic metrics, patient satisfaction, and operational performance.
Serve as the on-site point of contact for providers, patients, and corporate departments.
Handle escalated patient concerns professionally and promptly.
Monitor inventory, supplies, and equipment to keep the clinic fully operational.
Support initiatives to increase efficiency, productivity, and overall clinic performance.