Dental Office Manager

Aspen Dental Management•LaGrange, GA

About The Position

At Aspen Dental, the Dental Office Manager—called an Operations Manager within the organization—leads office operations in support of the doctors, helping create positive patient experiences and build trust and loyalty. The role includes a ten-week training program focused on business and leadership knowledge, with opportunities for career development and growth. The manager oversees staff and office performance, supports patients as they consider treatment options, and manages business results and profitability. Aspen Dental practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc. Details may vary by location.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.

Nice To Haves

College degree.
People-centric leadership style with the ability to motivate and inspire others.

Responsibilities

Lead office operations in support of the doctors.
Provide superior patient service with compassion and care, in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verify insurance payment, and support collections while ensuring high-quality care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and develop strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Complete additional tasks as required.