Retail Office Manager
WSFS Bank • Paoli, PA22d • $53,744 - $88,291
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Retail Office Manager
WSFS Bank•Paoli, PA
•$53,744 - $88,291
About The Position
The Retail Office Manager II is responsible for achieving branch growth and service goals and leading and coaching a team of sales and service professionals to meet or exceed the Bank’s targets. The role involves observing branch activities and behaviors to ensure alignment with the Bank’s strategy, and managing and coaching branch Associates on a day-to-day basis. Management duties include staffing decisions, performance appraisals, training, promotions, salary recommendations, and regular coaching and feedback. The Retail Office Manager provides administrative control over office functions, including branch budgeting, profitability management, and operational duties that support compliance. The role promotes branch growth and new business by identifying cross-selling opportunities and developing Associates’ sales and service skills. The manager is empowered to make sound business decisions that benefit both customers and the Bank. Scheduling must be flexible to meet business and client needs; the position requires working 2 to 3 Saturdays per month, with scheduled hours that may vary based on operational requirements.
Requirements
- Bachelor’s degree or equivalent experience in retail banking.
- At least 5 years of management or supervisory experience in a retail banking environment.
- Extensive business development experience with a proven successful track record.
- Experience in branch operations, including procedures, policies, controls, and regulations.
- Strong knowledge of deposit and retail loan products, and familiarity with business lending products.
- Knowledge of financial fundamentals, including computation of interest and monthly payments.
- Strong coaching and development skills and a degree of creativity.
- Strong knowledge of teller operations and processing.
- Strong verbal and written communication and presentation skills.
- Proficiency in basic computer skills.
- Must be authorized to work for any employer in the United States and must not require current or future work visa sponsorship from WSFS Bank.
Responsibilities
- Achieve branch growth and service goals and meet or exceed the Bank’s growth and service targets.
- Lead, manage, and coach a team of branch sales and service professionals.
- Observe branch activities and behaviors to ensure they align with the Bank’s strategy.
- Make staffing decisions and provide performance appraisals, training, promotion recommendations, salary recommendations, coaching, and feedback.
- Manage administrative functions, including branch budgeting and profitability.
- Oversee operational duties to ensure branch compliance.
- Promote branch growth and attract new business.
- Recognize cross-selling opportunities and develop Associates’ selling and service skills.
- Make business decisions that are mutually beneficial to customers and the Bank.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan
- Life, accident, and disability insurance
- Flexible spending accounts (FSAs) and health savings accounts (HSAs)
- Wellness programs
- Paid parental leave
- Military leave
- Vacation and other paid time off
- Sick leave in accordance with applicable state laws
- Paid holidays
- Eligible Associates may receive discretionary and formula-based incentive and retention awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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