Retail General Manager Fresno

Office Depot•Fresno, CA

21d•$70,304 - $80,000

About The Position

The Retail General Manager is accountable for growing sales and services and achieving results for sales, services, operations profit, and customer and community relationships. The role sets store strategies to meet sales and operational goals, increase conversion rates and customer traffic, maximize profitability, and deliver a strong customer experience. The General Manager leads the store’s sales and service culture and is responsible for hiring, merchandising, operations, store standards, and timely resolution of associate and customer concerns. The role owns associate training and development, talent assessment, succession planning, performance management, coaching, and recognition. The General Manager leads and motivates associates, fosters an inclusive workplace, engages with the local community and small and medium businesses, and supports company changes. The position also oversees staffing, inventory, assets, expenses, operational controls, merchandise flow, and store communications. As an External Key Carrier, the General Manager supports store safety and security and performs opening and closing duties.

Requirements

High school diploma or equivalent required.
2–4 years of management experience, or equivalent skills gained through an internal development program.
Strong business acumen, sound judgment, and proven people-management abilities.
Demonstrated leadership skills and ability to lead, coach, and positively influence at all levels, independently and as part of a team.
Excellent verbal and written communication skills.
Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

Bachelor’s degree in Business, Marketing, Retail Management, or a related field.

Responsibilities

Lead, coach, and inspire associates to build trust, brand loyalty, and an exceptional customer service experience.
Create and manage a sales-focused environment through associate training and development; assess and develop store talent and succession plans.
Deliver an exceptional customer experience by observing, listening, interacting with, and following up with customers; ensure customer needs and issues are addressed.
Engage with the local community to build client relationships, improve customer retention, and increase brand awareness and loyalty.
Manage associate performance, talent assessment, development, recognition, coaching, counseling, and conflict resolution; partner with business partners as needed.
Support a diverse and inclusive environment that encourages creative and innovative thinking.
Increase sales and profitability and plan staffing using labor and workforce management systems to support effective, cost-efficient scheduling.
Manage inventory, assets, and expenses using financial controls and review operational processes such as receiving, data entry, cash handling, and payroll control.
Manage merchandise flow-through and replenishment processes.
Conduct timely performance appraisals and provide developmental feedback to associates.
Oversee merchandising, operations, and execution of store and company standards; maintain store appearance, signage, labeling, and merchandise presentation.
Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, and operational updates; ensure associates understand benefits and programs.
As External Key Carrier, help ensure building and associate safety and security, and perform opening and closing duties, including alarm activation and deactivation, cash handling, store balancing, and system processes.
Obtain and maintain Sales Leader and other required position-specific certifications; complete management training and comply with applicable legal requirements.
Perform other duties as assigned.