Office Manager

Jackson Hewitt - 1608•Hays, KS

22d

About The Position

Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in staffing, productivity, tax preparation work, and marketing management for various offices within an assigned district. The role manages the day-to-day activities of seasonal team members across several store locations and drives each location’s operations to maximize tax preparer efficiency, revenue, and office profitability. It involves access to and regular handling of sensitive, highly confidential information, as well as diverse matters requiring working knowledge of the business.

Requirements

High school diploma, GED, or equivalent related business experience.
Two years of previous management or supervisory experience.
Proficiency with computer software such as email, internet browsers, Word, Excel, and accounting or tax preparation software.

Nice To Haves

Course of study in management, tax preparation, and/or accounting.
Previous tax preparation experience.
Possession of a PTIN (Preparer Tax Identification Number).

Responsibilities

Lead recruiting efforts and manage the interview process for seasonal employees in the assigned area.
Manage leads from JHNet and other sources.
Monitor associate performance to ensure quality standards, deadlines, and procedures are followed, and correct errors or problems.
Review and approve work schedules and timecards, monitor the time tracker during all shifts, and work with Human Resources on employee relations issues, complaints, and training.
Ensure assigned locations meet company standards, including office setup, buildouts and breakdowns, technology and telecommunications setup, office supplies, and facilities maintenance.
Maintain relationships with property managers and landlords.
Guide employees in handling difficult or complex problems and resolving escalated complaints or disputes.
Monitor holds, voids, rejects, discounts, and productivity reports for the assigned store group.
Meet office goals, including revenue, cash control, and tax return count, in the assigned area.