Senior Manager, Digital Experience

Office Depot•Boca Raton, FL

20h•$106,500 - $156,000•Onsite

About The Position

The Senior Manager, Digital Experience owns the end-to-end online shopping experience for the Office Depot Business platform. This hands-on role sets the roadmap and manages a small team while directly optimizing on-site search, content pages, navigation, and personalization to improve conversion, engagement, and customer satisfaction. The role leads search relevance and findability, content and landing-page development, site navigation and taxonomy, experimentation and personalization, and customer-journey UX improvements. It also hires, coaches, and manages a small team and partners with IT/engineering, marketing, merchandising, customer insights, analytics, product, and UX/design teams to deliver digital experience initiatives. Changes must follow change-control processes and align with brand, accessibility, and compliance standards. The position is based at the company’s Boca Raton, Florida headquarters and requires four onsite days per week, Monday through Thursday.

Requirements

At least 8 years of experience in eCommerce, digital merchandising, UX, or related digital experience roles.
2–3 years of experience managing a team.
Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
Expert-level working knowledge of Agile development processes.
Skilled in developing and communicating ecommerce strategies, plans, and business results.
Strong experience with web analytics software such as Adobe Analytics, Google Analytics, Google Ads, or similar platforms.
Strong experience with ecommerce, marketplace, or monetization platforms such as Shopify, Vtex, Rithum, or Criteo.
Experience with cross-sell and upsell recommendation tools.
Experience leveraging AI in the development and execution of ecommerce products and experience optimization strategies.
Strong business acumen and a results-driven mindset.
Deep experience in retail ecommerce with a consumer-facing brand.
Strong communication and interpersonal skills.
Ability to build strong relationships with cross-functional partners in a diverse organization.
Ability to multitask and prioritize.
Sound management and administrative abilities.

Nice To Haves

Experience in B2B ecommerce or the office supplies/business services industry.
Bloomreach certification or hands-on Bloomreach implementation experience.
Background in agile/scrum delivery environments.

Responsibilities

Own on-site search relevance, ranking, synonyms, merchandising rules, and search analytics in Bloomreach; test and tune search to improve find-rate and conversion.
Manage the roadmap, creation, and optimization of category, campaign, and content pages in line with brand standards and business priorities.
Maintain and evolve site navigation, category structure, and product taxonomy to support discoverability and scalability.
Define and prioritize A/B and multivariate tests; partner with analytics and product teams to implement personalization across search, content, and merchandising using Bloomreach capabilities.
Identify friction points across the customer journey and work with UX/design and product teams to improve usability and performance.
Hire, coach, and manage a small team of analysts and specialists; set goals, review work, and develop talent.
Collaborate with IT/engineering, marketing, merchandising, and customer insights teams to prioritize and deliver digital experience initiatives.
Ensure changes to search, content, and site structure follow change-control processes and align with brand, accessibility, and compliance standards.
Support a safe and healthy work environment by working safely and addressing potential hazards or concerns.