Retail Coworking Manager

Office Depot • Milwaukie, OR

8h • $17 - $23

About The Position

The Coworking Manager partners with the General Manager to drive traffic and sales into the Coworking hub. The role manages day-to-day operations, including giving tours, managing the sales pipeline, and proactively engaging with customers to support member satisfaction. The manager attends off-site community events to attract prospective clients and customers and increase traffic to the store and Coworking hub.

Through effective selling techniques and local marketing strategies, the Coworking Manager works to maximize member retention and space occupancy. The role also partners with the General Manager to educate and reinforce appropriate sales techniques with retail staff and ensure adequate coverage in the Coworking hub. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

The ODP Corporation provides products and services through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, digital procurement, online services, and Office Depot and OfficeMax retail stores. The company states that this position is eligible for the Retail Store Hourly Management Incentive, measured on store-level metrics and paid according to the plan’s terms and conditions.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of experience in a related field.
• Experience in a retail environment, including management and/or supervisory experience in a sales-driven, customer-oriented company.
• English verbal and written language skills.
• Ability to use computers, Microsoft Suite, and other software, applications, and technology to access and use information needed to complete the job.
• Ability to coach and mentor others and positively influence people directly and indirectly.
• Excellent verbal and written communication and interpersonal skills.
• Ability to plan, prioritize, and execute detailed instructions in a timely and efficient manner.
• Ability to work independently and with others.
• Sound judgment and adaptability in a changing environment, including the ability to achieve goals despite stress and ambiguity.
• Proficiency with Outlook, Excel/Word, Smartsheets, and Proximity.
• Self-starter with the ability to multitask and remain composed under pressure.
• Comfort with public speaking.
• Strong drive for achievement, concern for quality, sense of urgency, and orientation toward customer satisfaction.
• Coaching and motivation, conflict management, problem solving, driving for results, decision quality, business acumen, collaboration and team spirit, accountability, and time management.

Nice To Haves

• Bachelor's degree.
• Study in business, marketing, community event planning, or a related field.

Responsibilities

• Support execution of established Coworking sales and revenue plans.
• Recommend product offerings and service enhancements to business owners and/or members.
• Educate staff in the Coworking hub and reinforce behaviors that help grow Coworking revenue.
• Monitor changing marketplace demands and tailor sales strategies to the local market when appropriate.
• Execute Coworking hub key performance indicators, including new members, upgrades, fill rate, tours, and events.
• Participate in community and external activities to build awareness of Coworking, such as canvassing, chamber events, local business networking, third-party partnership events, and collaboration with local Business Development Managers-Services (Business Pro).
• Perform ad hoc business-related tasks as needed, including administrative tasks, facility maintenance activities, and hospitality activities that support customer satisfaction.
• Give tours, manage the pipeline, and proactively engage with customers to support member satisfaction.
• Attend off-site community events to attract prospective clients and customers and drive traffic to the store and Coworking hub.
• Partner with the General Manager to reinforce sales techniques with retail staff and ensure proper Coworking hub coverage.

Benefits

• 401(k).
• Competitive salaries.
• Benefits package.
• Opportunity to move and grow within the organization.
• Eligibility to participate in the Retail Store Hourly Management Incentive, measured on store-level metrics and paid in accordance with the incentive plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED