PT Customer Experience Admin Coworking

Serendipity Labs•Los Angeles, CA

About The Position

Serendipity Labs is seeking a part-time Experience Coordinator to provide hospitality-focused customer service and support the daily operations of a coworking lab. The Experience Coordinator is a visible team member who welcomes members, visitors, and guests; handles service requests; anticipates member needs; and helps create a professional, comfortable, and well-maintained workplace. The role includes opening and closing the location, maintaining its appearance and brand standards, supporting meetings and events, contributing to member and community engagement, and assisting with local marketing activities. The coordinator also maintains accurate member information in billing software and serves as a brand champion by staying knowledgeable about the company’s locations, products, and services. Where applicable, the role may provide backup coverage at nearby Serendipity Labs locations.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a hospitality position.
Positive, pleasant, and professional demeanor with exceptional customer service skills.
Experience delivering a high level of hospitality and handling customer service requests.
Strong organizational and communication skills, with the ability to prioritize work and work efficiently with minimal supervision.
High attention to detail and commitment to delivering great experiences.
Ability to work independently and willingness to take direction.
Knowledge of Microsoft Office, including Word, Excel, and Outlook.
Ability to plan, manage, and execute events or meetings.
Reasoning, memory, mathematics, and appropriate written and verbal language abilities.
Ability to support and interact with members, visitors, and lab staff.
Ability to receive detailed information through oral and telephone communication and to express ideas clearly through spoken communication.
Ability to sit, stand, type, and view a computer screen for extended periods.
Ability to perform low-impact physical tasks, including using stairs, stooping, walking, pushing, pulling, and lifting; regular stair use may be required at the location.
Successful completion of applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

Responsibilities

Provide a warm, professional welcome to visitors and users at reception.
Handle requests for assistance in person and by phone.
Anticipate member needs and provide attentive customer service.
Open and close the lab location and prepare it to meet business and brand standards.
Stock and maintain the appearance of reception, meeting rooms, the café, member areas, and common areas.
Perform light cleaning to keep the lab at brand standard.
Assist with meeting and event delivery, including setup, catering, and cleanup.
Contribute to member events and foster engagement with members and the local community.
Assist with local marketing activities to generate interest in the lab.
Know the lab’s members to handle requests, visitors, and service requirements effectively.
Update, charge, and maintain accurate member information in billing software.
Stay knowledgeable about other lab locations, products, and services, and act as a brand champion.
Provide backup to similar positions at nearby Serendipity Labs locations when applicable.