PT Customer Experience Coordinator

TJX•Hampton, VA

20h•Onsite

About The Position

The Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store to ensure prompt, courteous service and promote loyalty programs. The role leads by example through customer engagement and interaction, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator helps create a positive experience for customers and Associates while promoting honesty, integrity, and confidentiality. The position includes training and mentoring Associates on front-end principles and personalizing customer interactions; assigning registers; responding to point-of-sale coverage needs; coordinating breaks; addressing customer concerns; and ensuring store-plan tasks are completed. The Coordinator communicates priorities and progress with management and Associates, provides and accepts feedback, and partners with management on training needs. The role also supports labor-law and policy compliance, credit and loyalty programs, shrink-reduction goals, and store safety. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize tasks as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.