Office Manager

Jackson Hewitt - 1608•Great Bend, KS

22d

About The Position

Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in staffing, productivity, tax preparation, and marketing management activities for offices within an assigned district. The role manages the day-to-day activities of seasonal team members across several store locations and drives operations to maximize tax preparer efficiency, revenue, and office profitability. The position involves access to sensitive, highly confidential information and requires working knowledge of the business.

Requirements

High school diploma/GED or equivalent related business experience.
Two years of previous management or supervisory experience.
Proficiency with computer software such as email, internet browsers, Word, Excel, and accounting or tax preparation software.

Nice To Haves

Course of study in management, tax preparation, and/or accounting.
Previous tax preparation experience and a PTIN (Preparer Tax Identification Number).

Responsibilities

Lead recruiting efforts and manage interviewing for seasonal employees in the assigned area; manage leads from JHNet and other sources.
Monitor associate performance for adherence to quality standards, deadlines, and procedures, and correct errors or problems.
Review and approve work schedules and timecards; monitor time tracking during all shifts; work with Human Resources on employee relations issues, complaints, and training.
Ensure assigned locations meet company standards for office setup, buildouts and breakdowns, technology, telecommunications, supplies, and facilities maintenance; maintain relationships with property managers and landlords.
Guide employees through difficult or complex problems and help resolve escalated complaints or disputes.
Monitor performance, holds/voids/rejects, discount, and productivity reports for the assigned store group.
Meet office goals, including revenue, cash control, and tax return count in the assigned area.