Office Manager/Legal Assistant

Kathleen M Flynn•Decatur, GA

About The Position

The Office Manager/Legal Assistant oversees six paralegals/legal assistants and works closely with three attorneys in a fast-paced Social Security disability and veterans service-connected benefits practice. The role ensures smooth and efficient daily office operations, supports staff, and handles a range of administrative, client-service, personnel, and case-management tasks. The position includes substantial client contact, including updating case files and requesting medical records; submitting evidence electronically through SSA’s Electronic Records Express (ERE); and communicating with Social Security Administration and Veterans Administration staff. The Office Manager/Legal Assistant also handles difficult client interactions by phone and walk-ins without appointments, manages office supplies and calendars, and performs human resources tasks such as onboarding and maintaining employee records. The role helps enforce office policies and attendance procedures, foster a positive and collaborative workplace, and assist the owner with screening and interviewing prospective employees.

Requirements

At least two years of prior management experience.
Strong leadership skills and the ability to lead and motivate staff effectively.
Excellent team management capabilities.
Exceptional organizational skills and attention to detail, including the ability to manage multiple tasks simultaneously.
Strong calendar management abilities.
Reliability with respect to time and attendance.
Ability to maintain professionalism while managing diverse office needs.
Must be a self-starter and quick learner.
BA/BS required.

Responsibilities

Oversee and support six paralegals/legal assistants.
Work closely with three attorneys in a Social Security disability and veterans service-connected benefits practice.
Manage daily office operations to ensure the office runs smoothly and efficiently.
Use the Prevail case management system.
Order office supplies.
Update case files and request medical records.
Submit evidence electronically to SSA’s Electronic Records Express (ERE).
Communicate with staff at the Social Security Administration and Veterans Administration.
Handle difficult client interactions by phone and walk-ins without appointments.
Perform human resources tasks, including onboarding new employees and maintaining employee records.
Ensure compliance with office policies and procedures, including time and attendance policy.
Promote a positive, collaborative workplace culture and lead and motivate staff.
Manage calendars and schedules.
Assist the owner with screening and interviewing prospective employees.