Navigator Jobs

About The Position

Requirements

• At least three years of experience working with adults and providing individual support or case management.
• Interpersonal communication skills, both verbal and written.
• Conflict resolution, problem-solving, prioritization, and ability to navigate change.
• Judgment and decision-making skills.
• Organizational skills and attention to detail.
• Ability to understand participants as experts in their own varied experiences and identities.
• Relationship-building skills with participants, staff, and community members.
• Willingness to discuss issues using a positive, engaging, accessible, and inclusive approach, such as Positive Youth Development and harm reduction.
• Ability to work independently and collaboratively.
• Understanding of and willingness to learn data capture and tracking methods.
• Ability to promote equity by addressing barriers to a racially just system and cultivate an environment that values truth-telling, courage, vulnerability, reflection, community-mindedness, hope, and openness to difficult conversations.
• Knowledge of social services, advocacy, and navigating resources.
• Knowledge of Franklin and Hampshire counties and North Quabbin regional organizations and resources.
• Experience working with marginalized communities and individuals with low incomes, including people of color, queer and trans people, disabled people, and/or people who are housing insecure.
• Experience with data management, data capture, tracking methods, and analysis for outcome measurement.
• Computer skills, including Microsoft Suite, Outlook email and calendar, Teams chat, Discord, Zoom, and databases.
• Ability to lift 20–30 pounds.
• Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.
• Successful completion of a Criminal Offender Record check (C.O.R.I.) before hire and every three years.

Nice To Haves

• Bilingual/Bicultural Spanish and English.
• CPR/First Aid certification; training will be provided if needed.
• Relevant education, volunteering, lived experience, or transferable skills may be considered in combination with work experience.

Responsibilities

• Provide individual support and case management to approximately 15–20 Weatherization Tech participants and 8 Crew Chief participants annually.
• Conduct outreach and enrollment activities for Weatherization Tech and Crew Chief training programs.
• Provide job-readiness training, case management, job-search tools, educational support, and job development.
• Work with participants to complete assessments, establish goals, and support progress toward those goals.
• Support participants in identifying next steps and overcoming barriers.
• Build relationships with regional employers to help participants secure full-time employment.
• Convene quarterly Advisory Committee meetings with employers and educators.
• Build relationships and attend meetings with community partners, area coalitions, and nonprofit organizations.
• Serve as a liaison to coordinate services and opportunities for participants.
• Partner with Youth & Workforce Development staff to plan and coordinate interdepartmental services and activities.
• Spend time in the Weatherization lab and shadow Energy Auditors and Weatherization Techs.
• Maintain case notes, complete data entry and document collection, and ensure program standards are maintained.
• Complete required paperwork, data collection, and case records.
• Maintain a weekly work schedule and locations in the Outlook calendar in communication with the supervisor.
• Respond to emails and chats in a timely manner and complete work documents within established timelines.
• Follow contract, program, and agency guidelines, procedures, and policies.
• Travel regularly throughout the Youth and Workforce Development Programs service area and to other Community Action sites and service locations; occasionally travel outside the service area.
• Attend weekly supervision, team meetings, mandatory agency training, and professional development activities; create professional development goals.
• Maintain strict confidentiality.
• Perform other reasonable duties as assigned.