Breast Pathology Diagnostics Services Navigator

Beth Israel Lahey Health

4d•$26 - $35

About The Position

The Pathology Diagnostic Services Navigator is a dedicated operational and clinical support resource within a pathology subspecialty division. Working closely with pathologists and clinical teams, the navigator facilitates pathology reporting workflows, coordinates ancillary testing, manages clinician communication, and ensures accurate incorporation of diagnostic information into pathology reports. The role manages processes between Consult Coordinator and Molecular Testing Coordinator teams to support accurate case review, timely specimen handling, appropriate documentation, and efficient communication. It serves as a central coordination point for assigned subspecialty services and involves working directly with patient data to support patient care. The navigator supports an assigned pathology subspecialty, consultation reporting, molecular and cytogenetic testing, clinical conference preparation, and communication among pathologists, laboratory personnel, clinical staff, and outside facilities. The position also helps ensure that workflows comply with departmental policies, laboratory regulations, and quality assurance procedures, and maintains organized records and databases. The listed duties describe the general nature and level of the work and are not exhaustive.

Requirements

Bachelor’s degree in biology, health science, health administration, or a related field.
1–2 years of work experience in laboratory or administrative healthcare.
Experience with computer systems, including web-based applications; examples may include Outlook, Word, and Excel.
Ability to make decisions guided by general instructions and practices, interpret situations, and recommend solutions to moderately complex problems.
Ability to analyze and address varied problems using observation, knowledge, skills, and general precedents.
Ability to follow procedures, set priorities, organize work within general guidelines, and seek help in difficult or unpredictable situations.
Clear and effective written communication in English with internal and external customers.
Ability to comprehend and converse in English to communicate with medical center staff, patients, families, and external customers.
In-depth knowledge of concepts, practices, and policies, with the ability to apply them in complex and varied situations.
Ability to lead small projects or work groups, foster a collaborative and respectful team environment, and improve workflows.
Positive attitude and timely, respectful customer service.
Must be vaccinated against influenza as a condition of employment.

Responsibilities

Serve as the primary operational point of contact for an assigned pathology subspecialty; receive, track, and route messages and inquiries from clinicians, referring institutions, and internal teams.
Coordinate information exchange between pathology, clinical departments, and external institutions.
Assist with incorporating and reconciling outside pathology reports and consultation materials, and ensure complete and accurate documentation of consultation-related records, communications, and activities.
Monitor pending reports and follow-up actions; maintain lists of pending cases, outstanding materials, and clinical deadlines; reassign cases as needed for equity; and bring urgent requests and delays to the pathologist for prioritization.
Track slides, blocks, and reports; compare received materials with consultation requests; and follow up on missing materials.
At the pathologist’s direction, coordinate requests for additional slides, blocks, or other materials from referring institutions and track receipt with Consult Coordinators.
Work with Molecular Testing Coordinators to track and monitor molecular and cytogenetic testing status for internal and external reference laboratories.
Manage reports from outside performing laboratories and ensure accurate documentation in Epic.
Prepare digital images, slides, and blocks for consultation, conferences, tumor boards, teaching, additional in-house testing, and send-out testing to outside facilities, according to departmental priorities.
Monitor email distribution for requests from clinicians.
Communicate with pathologists, laboratory personnel, clinical staff, and outside facilities about case status, specimen requirements, and testing coordination; maintain clear records of pending requests, contacts, and next steps.
Ensure workflows comply with departmental policies, laboratory regulations, and quality assurance procedures.
Maintain organized records, databases, and workflow processes to support operational efficiency and regulatory compliance.