Breast Navigator

Genesis OB/GYN•TUCSON, AZ

About The Position

The Breast Navigator serves as the primary point of contact for patients throughout their breast-health journey, providing individualized guidance, education, and care coordination. The role supports patients, families, and caregivers by facilitating timely access to services, helping them navigate complex healthcare systems, and removing barriers that may affect care outcomes. The Breast Navigator collaborates with radiologists, breast surgeons, oncologists, primary care providers, and ancillary support services to ensure a seamless, patient-centered experience. The position guides patients through screening mammography, diagnostic imaging, biopsies, and surgical consultations; assesses barriers to care; coordinates appointments, referrals, testing, and follow-up; and monitors completion of recommended screening and diagnostic workups. It provides education and advocacy, facilitates communication among patients and providers, and helps connect patients with community and supportive-care resources. The Breast Navigator also serves as a liaison among patients and clinical departments, participates in breast program initiatives and quality activities, maintains accurate electronic medical record documentation, tracks patient milestones and outcomes, and keeps current with breast imaging, screening guidelines, treatment advances, navigation practices, and support resources.

Requirements

Bachelor's degree in Nursing, Mammography, or a related healthcare discipline.
Current licensure or certification, as applicable.
Minimum of three years of experience in breast imaging, oncology, women's health, case management, patient navigation, or a related clinical specialty.
Strong understanding of healthcare systems, referral processes, insurance authorization requirements, and community support services.
Excellent interpersonal, communication, and patient advocacy skills.
Ability to manage multiple priorities while maintaining organization and attention to detail.
Proficiency in electronic medical record systems, Microsoft Office applications, and patient tracking databases.

Nice To Haves

Knowledge of breast cancer screening guidelines, diagnostic pathways, treatment options, and survivorship resources.
CBPN, BHCN, or equivalent navigation certification.
Experience within a breast center, mammography department, oncology practice, or multidisciplinary breast program.
Knowledge of National Accreditation Program for Breast Centers (NAPBC), American College of Radiology (ACR), or other breast program quality standards.

Responsibilities

Guide patients through the continuum of breast care, including screening mammography, diagnostic imaging, biopsy procedures, and surgical consultations.
Assess individual patient needs and identify clinical, financial, cultural, emotional, or logistical barriers that may affect access to recommended breast services.
Coordinate appointments, diagnostic testing, referrals, consultations, and follow-up services to promote timely evaluation and treatment.
Monitor patient progress throughout the care continuum and ensure completion of recommended screenings and diagnostic workups.
Educate patients about breast health, imaging procedures, biopsy processes, diagnosis, treatment options, and available support resources.
Help patients understand physician recommendations and next steps to support informed decision-making.
Advocate for patients by addressing concerns, facilitating communication among providers, and assisting with access to community and supportive-care resources.
Serve as a liaison between patients, physicians, imaging departments, pathology services, surgical specialists, and referring providers.
Participate in breast program initiatives, quality improvement activities, and accreditation-related processes as assigned.
Maintain accurate and timely documentation of patient interactions, care plans, referrals, and follow-up activities in the electronic medical record.
Track key patient milestones and navigation outcomes to support compliance with regulatory standards, accreditation requirements, and organizational goals.
Maintain current knowledge of breast imaging, breast cancer screening guidelines, treatment advances, navigation best practices, and patient support resources.