WFD Adult Career Navigator Energy ($22.24-$23.60)

Community Action Pioneer Valley, Inc.•Greenfield, MA

21d•$22 - $24

About The Position

The Adult Career Navigator develops compassionate, respectful relationships with participants using a strengths-based, goal-oriented approach for an Energy Workforce Development Program. The role conducts outreach and enrollment for Weatherization Tech and Crew Chief training programs and provides job-readiness training, case management, job-search tools, educational support, and job development. The Navigator supports participants in pursuing next steps and overcoming barriers, and builds employer relationships throughout the region to help participants secure full-time employment. The position also convenes quarterly Advisory Committee meetings with employers and educators, spends time in the Weatherization lab, and shadows Energy Auditors and Weatherization Techs. Administrative duties include maintaining case notes, entering data, collecting documents, and ensuring program standards are maintained. The role works with approximately 15–20 Weatherization Tech participants and 8 Crew Chief participants annually. Remote work is available in accordance with agency policy, with regular travel throughout the service area and to other Community Action sites and service locations.

Requirements

At least three years of experience working with adults and providing individual support or case management.
Interpersonal communication skills, both verbal and written.
Conflict resolution, problem-solving, prioritization, and ability to navigate change.
Judgment and decision-making skills.
Organizational skills and attention to detail.
Ability to understand participants as experts in their own varied experiences and identities.
Relationship-building skills with participants, staff, and community members.
Willingness to discuss issues using a positive, engaging, accessible, and inclusive approach, such as Positive Youth Development and harm reduction.
Ability to work independently and collaboratively.
Understanding of and willingness to learn data capture and tracking methods.
Ability to promote equity by addressing barriers to a racially just system and cultivate an environment that values truth-telling, courage, vulnerability, reflection, community-mindedness, hope, and openness to difficult conversations.
Knowledge of social services, advocacy, and navigating resources.
Knowledge of Franklin and Hampshire counties and North Quabbin regional organizations and resources.
Experience working with marginalized communities and individuals with low incomes, including people of color, queer and trans people, disabled people, and/or people who are housing insecure.
Experience with data management, data capture, tracking methods, and analysis for outcome measurement.
Computer skills, including Microsoft Suite, Outlook email and calendar, Teams chat, Discord, Zoom, and databases.
Ability to lift 20–30 pounds.
Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.
Successful completion of a Criminal Offender Record check (C.O.R.I.) before hire and every three years.

Nice To Haves

Bilingual/Bicultural Spanish and English.
CPR/First Aid certification; training will be provided if needed.
Relevant education, volunteering, lived experience, or transferable skills may be considered in combination with work experience.

Responsibilities

Provide individual support and case management to approximately 15–20 Weatherization Tech participants and 8 Crew Chief participants annually.
Conduct outreach and enrollment activities for Weatherization Tech and Crew Chief training programs.
Provide job-readiness training, case management, job-search tools, educational support, and job development.
Work with participants to complete assessments, establish goals, and support progress toward those goals.
Support participants in identifying next steps and overcoming barriers.
Build relationships with regional employers to help participants secure full-time employment.
Convene quarterly Advisory Committee meetings with employers and educators.
Build relationships and attend meetings with community partners, area coalitions, and nonprofit organizations.
Serve as a liaison to coordinate services and opportunities for participants.
Partner with Youth & Workforce Development staff to plan and coordinate interdepartmental services and activities.
Spend time in the Weatherization lab and shadow Energy Auditors and Weatherization Techs.
Maintain case notes, complete data entry and document collection, and ensure program standards are maintained.
Complete required paperwork, data collection, and case records.
Maintain a weekly work schedule and locations in the Outlook calendar in communication with the supervisor.
Respond to emails and chats in a timely manner and complete work documents within established timelines.
Follow contract, program, and agency guidelines, procedures, and policies.
Travel regularly throughout the Youth and Workforce Development Programs service area and to other Community Action sites and service locations; occasionally travel outside the service area.
Attend weekly supervision, team meetings, mandatory agency training, and professional development activities; create professional development goals.
Maintain strict confidentiality.
Perform other reasonable duties as assigned.