Peer Navigator, Street Medicine (Hollywood, West Hollywood and Koreatown, CA)

Healthcare in Action•West Hollywood, CA

3d•$22 - $33•Onsite

About The Position

Healthcare in Action provides street medicine to people experiencing homelessness, using medically equipped vans to deliver care in settings such as parking lots, encampments, and parks. The Peer Navigator supports members who are experiencing or at risk of homelessness in Hollywood, West Hollywood, and Koreatown, California, helping them manage their health through education, peer support, housing and resource navigation, and shared experiences that can encourage positive behavior changes. The role supports Enhanced Care Management (ECM), CalAIM Community Supports (CSS), and 30-day hospital discharge response and care in partnership with Cedars-Sinai Medical Center. ECM uses a whole-person approach to coordinate clinical and non-clinical needs for high-need Medi-Cal beneficiaries. CSS includes housing navigation, tenancy-sustaining services, and temporary or transitional housing supports through Medi-Cal. This is a patient-facing, full-time position involving an eight-hour weekday shift in the field, scheduled between 8 a.m. and midnight. Flexibility is required because hours may be early or extend into the evening. The position may occasionally involve driving a medically equipped van and requires travel of 50% or more. The Peer Navigator works under the supervision of a Social Worker and supports Healthcare in Action’s goals, particularly housing placement for unsheltered members. Employees may be eligible for differential pay.

Requirements

GED or high school education and at least 3 years of qualifying work experience.
Qualifying experience may include direct work experience, lived experience, training, or volunteer work with patients experiencing homelessness and people with active mental health or substance use conditions.
Relevant experience in similar community settings, such as work with other disadvantaged groups or outreach, may be considered.
A comparable combination of education, experience, and/or training may be considered equivalent to the listed education.
Ability to work in a dynamic outdoor environment.
Ability to work independently and as part of a team.
Ability to organize effectively and prioritize multiple competing tasks.
Effective communication skills, including the ability to articulate relevant personal experiences.
Excellent oral communication and strong interpersonal skills.
Reliable transportation.
Computer proficiency, including the ability to use multiple systems such as online timesheets and call center software.
Valid driver’s license, automobile insurance, reliable transportation, and a clean driving record.
Ability to travel 50% or more.
Flexibility to work an eight-hour weekday field shift between 8 a.m. and midnight, including potentially early or evening hours.

Nice To Haves

Associate’s degree and at least 2 years of qualifying work experience.
Bachelor’s degree and at least 1 year of qualifying work experience.
Experience with HMIS or the Coordinated Entry System.

Responsibilities

Build rapport with members by sharing relevant personal experiences to encourage positive behavior changes.
Coach members in developing and implementing strategies to minimize risks related to identified health conditions and behaviors.
Connect members with programs that address barriers to care and support compliance.
Link members to local, county, and state services and resources; follow up with members and advocate on their behalf.
Deliver medications and other supplies to members as needed.
Coordinate or accompany members to medical and social services appointments outside the street medicine unit.
Introduce tools that promote self-management and self-efficacy.
Complete required organization- and health-plan-specific documentation promptly, including patient touchpoints and encounter notes in the electronic health record, health-risk information, and Plan of Care updates after street medicine encounters.
Document required information in the care management system during member phone calls.
Complete and submit Monthly Audit Checklist assessments and individual care plans, and update member profiles in the Coordinated Entry System/HMIS.
Schedule encounters based on member acuity using the Healthcare in Action electronic health record system.
Occasionally drive the medically equipped van.
Work under Social Worker supervision to escalate cases appropriately and coordinate care.
Support Healthcare in Action’s vision and goals, particularly housing placement for unsheltered members.
Perform other duties as assigned.