Float Peer Navigator, Street Medicine (San Diego, Ca)

Healthcare in Action•San Diego, CA

7d•$31 - $33

About The Position

Healthcare in Action provides care to people experiencing homelessness through street medicine, using medically equipped vans to deliver services in locations such as parking lots, encampments, and parks. The Float Peer Navigator supports members who are experiencing or at risk of homelessness in San Diego-area communities, helping them manage their health through education, peer support, housing and resource navigation, and shared experiences. This is a flexible regional role that supports Healthcare in Action teams and provides continuity of care and caseload coverage during Peer Navigator leaves of absence, extended vacancies, and other staffing gaps. When coverage is not needed, the Float Peer Navigator maintains an assigned member panel and carries out core Peer Navigator responsibilities. Depending on team needs, the role may also support member onboarding and engagement, Medi-Cal eligibility and enrollment activities, and operational and cross-team work. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. It requires travel of 50% or more and work in dynamic outdoor settings. The posting also describes travel between Hemet and South County Riverside service areas as directed by leadership.

Requirements

G.E.D. or high school education and at least 3 years of qualifying work experience; comparable combinations of education, experience, and training may be considered equivalent.
Qualifying experience may include direct work, lived experience, training, or volunteer work with people experiencing homelessness and people with active mental health or substance use conditions.
Relevant experience in similar community settings, working with disadvantaged groups, or outreach may be considered.
Ability to work in a dynamic outdoor environment.
Ability to work independently and as part of a team.
Ability to organize effectively and prioritize multiple competing tasks.
Effective communication skills, including the ability to articulate relevant personal experiences; excellent oral communication and strong interpersonal skills.
Reliable transportation.
Computer proficiency, including navigating multiple systems such as online timesheets and call center software.
For travel of 50% or more: valid driver’s license, automobile insurance, reliable transportation, and a clean driving record.
If selected, provide proof of tuberculosis screening upon hire or proof of a negative screening within the last year, subject to the stated accommodation process.

Nice To Haves

Associate degree and 2 years of qualifying work experience.
Bachelor’s degree and 1–2 years of qualifying work experience.
HMIS or Coordinated Entry System experience.

Responsibilities

Build rapport with members using trauma-informed engagement, peer support, and relevant lived or professional experience to support positive behavior change.
Coach members on strategies to reduce risks related to health conditions, behavioral health needs, substance use, housing instability, and other barriers to care.
Connect members with medical, behavioral health, housing, benefits, and community services; follow up and advocate for members.
Accompany members to medical, behavioral health, housing, and social service appointments when support outside the street medicine unit is needed.
Introduce practical strategies that promote self-management, self-efficacy, appointment adherence, medication access, benefits navigation, and ongoing care.
Follow applicable Street Medicine Operations Manuals, standards, operational requirements, and health plan requirements.
Develop individualized housing and care management plans with members and support progress toward their goals.
Maintain accurate, complete, and timely documentation in Epic, HMIS, health plan care management systems, and other required systems.
Schedule encounters according to member acuity and program requirements using the electronic health record and approved scheduling or tracking tools.
Work under the direction of the Care Management Supervisor and collaborate with clinicians, Community Support Partners, behavioral health staff, and other care team members.
Maintain an assigned member panel and meet productivity, documentation, patient engagement, and compliance expectations when not covering an absent Peer Navigator.
Travel between Hemet and South County Riverside service areas as directed by leadership and adapt to changing workflows, field schedules, and member panel needs.
Assist with onboarding and training newly hired Peer Navigators on workflows, documentation, field operations, and member engagement processes as directed.
Support transfers and assignments of authorized members to new Peer Navigators, including outreach, engagement, and onboarding of newly assigned members.
Cover Peer Navigator leaves across Hemet and South County Riverside service areas, supporting continuity of care, billable documentation, appointments, patients, and clinical staff in coordination with the Supervisor and Lead Peer Navigator.
Coordinate coverage across multiple regions when multiple Peer Navigators are absent, working with regional Supervisors and Lead Peer Navigators to prioritize and distribute support.
Provide cross-team support when leave coverage is not needed, including administrative assistance, training, ECM, CSS, Prop 47, patient care workflows, documentation and metrics improvement, Peer Navigator-clinical coordination, and specialty appointment preparation and follow-through.
Support Healthcare in Action’s vision and goals, particularly housing placement for unsheltered members.
Perform other duties as assigned.