Medical Assistant Jobs in Riverside, OH

About The Position

Requirements

• U.S. citizenship, except where appointment of a non-citizen is permitted under VA policy when qualified citizens cannot be recruited.
• Proficiency in spoken and written English.
• High school diploma, GED equivalency certificate, or state or territorial proficiency certificate.
• One year of creditable experience equivalent to GS-05 in the normal progression for the occupation.
• Advanced knowledge of technical health care processes related to access to care, including scheduling across interdisciplinary coordinated care and/or care-in-the-community models and patient health care portals.
• Advanced knowledge of policies and procedures for interdisciplinary coordinated care and/or care-in-the-community operations affecting patient flow and administrative support functions, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with medical clinicians across multiple disciplines to support team goals and patient care.
• Ability to independently set priorities and organize work to meet deadlines and comply with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing; this may include preparing reports, presenting data, and resolving patient concerns.
• Must pass a pre-employment physical evaluation or examination.
• Must participate in the seasonal influenza vaccination program.
• Must complete required onboarding and application documentation and undergo a background/security investigation.
• Must serve a one- or two-year trial period, subject to written certification for continued employment.

Responsibilities

• Coordinate with team members to review clinic utilization and monitor clinic setup, making adjustments as needed.
• Communicate with patients, interdisciplinary teams, VA medical centers, other agencies, facility staff, and non-VA medical facilities.
• Process patient secure messaging requests and notify patients of normal laboratory results.
• Develop and manage tracking systems for follow-up care, including consults and tests.
• Participate in team huddles and meetings to manage and plan patient care.
• Set priorities and deadlines and adjust work flow and sequencing to meet team and patient needs.
• Work with the team to reinforce care plans and self-help solutions and enter appropriate information into the electronic record.
• Monitor pre-appointment requirements to ensure readiness for patient visits or procedures.
• Manage the electronic wait list, verify and validate its accuracy, and resolve issues.
• Provide input on operational problems and procedures in team meetings and perform administrative follow-up actions.
• Follow up on team huddles, share information, and collaborate with the medical team to support continuity of care.
• Evaluate patient information and clinic schedules to determine whether patients are vested.
• Educate providers about shared patients receiving care at multiple VA locations or in the community, and bring relevant information to providers.
• Perform other duties as assigned.

Benefits

• Competitive salary and regular salary increases; a higher step rate may be considered based on qualifications or VA needs.
• 37–50 days of annual paid time off per year, comprising 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual for qualifying prior work or military service, subject to request and approval.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with birth, adoption, or foster care placement.
• Eligible full-time employees may qualify for a childcare subsidy after 60 days of employment, subject to income and other eligibility limits.
• Traditional federal pension with five-year vesting and a federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.