Lead, Clinical - Hoffman Estates IL
About The Position
QualDerm Partners is seeking a Lead Medical Assistant for its dermatology practice in Hoffman Estates, Illinois. The role combines hands-on patient care with clinical team leadership. The Lead Medical Assistant partners with the Practice Manager and providers to coordinate clinical workflows, support medical assistants, and help create a welcoming and efficient patient experience. The position also provides opportunities to mentor teammates and build clinical leadership skills while working with dermatology professionals focused on quality care, teamwork, and positive patient experiences. The position is on-site. The schedule is generally Monday through Friday during daytime practice hours, with specific hours varying according to practice needs. Travel may be required to support other practice locations.
Requirements
- High school diploma or equivalent.
- Completion of a formal medical assisting program and internship, or two to three years of recent experience in a dermatology practice.
- Excellent verbal and written communication skills.
- Strong organization and problem-solving skills.
- Confidence managing competing priorities in a busy medical office.
- Comfort with electronic medical records and Microsoft Office, and the ability to become a trusted EMA/ModMed resource.
- A dependable, collaborative approach and willingness to pitch in wherever the team needs support.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Certified Medical Assistant credential.
Responsibilities
- Provide hands-on patient care while helping keep the clinical team organized and supported.
- Coordinate patient flow and adjust medical assistant coverage to support providers, manage changing patient volumes, and address backlogs.
- Train new medical assistants, reinforce clinical procedures, and support implementation of new processes.
- Serve as an EMA/ModMed superuser and help troubleshoot questions about documentation, supplies, staffing, and clinical workflows.
- Room patients, update medical histories, prepare exam rooms and procedure trays, and assist providers during exams and procedures.
- Coordinate patient and pharmacy calls, prescription requests, medication prior authorizations, and procedure scheduling as directed.
- Document patient care, prepare and track specimens, and communicate pathology and laboratory results according to provider instructions.
- Manage clinical supply inventory, maintain instruments and equipment, and follow infection control, OSHA, and HIPAA standards.
- Help research patient concerns and provide the Practice Manager with feedback on team performance and workflow needs.
Benefits
- Competitive pay.
- Medical, dental, and vision plans.
- 401(k) plan with a 100% company match on the first 3% and a 50% match on the next 2%, with immediate vesting.
- Paid time off accrued from day one.
- Six paid holidays and two floating holidays each year.
- Company-paid basic life insurance, with the option to enroll in additional plans.
- Short-term and long-term disability coverage.
- Additional wellness plans, including accident, critical illness, and identity theft protection.
- Employee Assistance Program providing confidential support for personal or work-related challenges.
- Employee discounts on products and services.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
