Lead Business Analyst Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent qualification.
• 3–5 years of related experience in manual and automated testing.
• Experience writing and executing end-to-end test cases and scripts in Salesforce.
• Experience using Claude to build test scripts and automate testing.
• Proficiency in Microsoft Office, Project, Visio, LucidChart, SharePoint, and project management and time-tracking tools.
• Strong analytical and troubleshooting skills, including the ability to describe software defects and learn quickly.
• Excellent communication, presentation, and client-facing skills.
• Ability to work independently and across teams while managing competing priorities.
• Ability to use Claude to turn requirements into test scripts and training documentation for SMEs and business teams performing manual testing.
• Experience creating and updating online user procedures.
• Experience collaborating with stakeholders, process owners, project managers, and creative and technical teams on QA tasks.
• Must be authorized to work for any U.S. employer.

Nice To Haves

• Functional and performance testing of Salesforce or other CRM applications, including end-to-end Salesforce implementation experience.
• Experience with Copado Robotic Testing or another code- and AI-based regression testing tool.
• Large-scale web project experience, ideally creating and launching e-commerce B2B portals.
• Experience in cognitive design, information architecture, and user-centered design.
• Insurance industry experience, preferably property and casualty.
• Web Services/API testing experience.
• Knowledge of SOA approaches and the Scrum framework.
• Development background.

Responsibilities

• Analyze, specify, and design tests for cloud architecture components.
• Review requirements in Jira and LucidChart and develop, document, execute, and automate test scenarios for new functionality and regression testing against enhancements and the tri-annual core system release.
• Log software defects.
• Help develop performance testing strategies and plans, build automated performance scripts in Copado Robotic Testing, and execute functional and performance tests.
• Recommend improvements against software quality standards.
• Work with Development, Operations, and Architecture teams to review test results, troubleshoot issues, and document findings in Jira.
• Work with the Training Lead to keep end-user documentation aligned with functionality.
• Represent the Testing Team with business owners, technology managers, and clients on requirements, features, stories, and test scripts.
• Monitor Copado test results and act on failures.
• Collaborate with CAIS and partner stakeholders to define and deliver QA services for upgrades, enhancements, and new products.
• Ensure regression testing is completed for each Salesforce release.
• Create and update online user procedures.

Benefits

• Medical, dental, and vision coverage available on the first day of employment.
• Choice of medical plans through Blue Cross Blue Shield; Kaiser available for California employees.
• Mental health support, including virtual therapy, digital coaching, and 24/7 EAP counseling.
• Company-paid Basic Life and AD&D Insurance, Short-Term Disability, and Employee Assistance Program.
• Health Savings Account with company contributions.
• Health Care FSA, Dependent Care FSA, and commuter benefits.
• Parental leave and adoption assistance.
• Voluntary life insurance, critical illness, accident, and identity theft protection coverage options.
• Retiree medical benefits for Medicare-eligible retirees.
• 401(k) with company match.
• Generous paid time off and company holiday schedule.
• Collaborative, continuing-education-focused work environment.
• Career advancement opportunities.
• Eligibility for performance-based bonuses.