(Sr./Lead) Business Analyst I (II)

PJM Interconnection•Audubon, PA

9d•Hybrid

About The Position

The Business Analyst supports Implementation Leads in coordinating activities related to FERC Order compliance. The role leads activities to ensure regulatory requirements are accurately identified, traced to their source orders, and consistently aligned with software and business requirements throughout the project lifecycle. The Business Analyst maintains traceability and demonstrates compliance after implementation. The position documents necessary processes and collaborates with divisional teams to support compliance efforts. It may include reviewing, updating, or developing system mapping diagrams to clarify the impacts of system changes. The Business Analyst also participates in monthly BA team meetings to share knowledge and align on best practices. The role involves understanding business needs related to FERC Order implementation, proposing data-driven solutions, facilitating communication, and ensuring projects deliver business value. It combines technical, analytical, strategic, and interpersonal work.

Requirements

Bachelor of Science in Information Technology, Business Administration, or equivalent work experience.
At least 5 years of experience as a Business Analyst on projects or initiatives.
Ability to produce high-quality work products with attention to detail.
Ability to communicate effectively in a team environment and with management, peers, and customers.
Experience in quantitative and qualitative analysis.
Experience using verbal and written communication skills.
Ability to use Microsoft Office Suite, including Word, Excel, and PowerPoint.
Experience documenting and improving business processes.
Ability to develop strong relationships across multiple departments and divisions.
Ability to work in a team as a member or leader.
Ability to work independently and to train, guide, or assist others with complex assignments.
Ability to work with parties who may have conflicting interests and gain their confidence in developing solutions to complex concerns.
Ability to understand business needs while establishing and maintaining customer trust and confidence.

Nice To Haves

MBA in Business Administration.
Experience with PJM operations, markets, and planning functions.
Experience supporting PJM Committees.
Project Management Professional (PMP) Certification.
Certified Business Analyst Professional (CBAP).
Certified Scrum Product Owner (CSPO).
PMI Certified Agile Practitioner (PMI-ACP) Certification.
Certified Scrum Master (CSM).

Responsibilities

Assist Implementation Leads by tracking project progress, timelines, and risks, and support business case development for implementations or initiatives.
Analyze high-impact business projects to define objectives, scope, and deliverables in support of the project team.
Collaborate with business users, product owners, managers, and other stakeholders to identify and define business needs and objectives.
Elicit, document, and validate business requirements.
Analyze current business processes and identify opportunities for improvement.
Create process models, workflow diagrams, and other visual representations of business processes.
Document business requirements, use cases, user stories, and functional specifications related to FERC Order implementations.
Serve as the primary contact between business stakeholders and technical teams; communicate requirements to development teams and ensure alignment on project objectives.
Understand the impact of business requirements related to NERC, FERC, Operating Agreement, and other compliance entities for supported divisions, and document requirements matrices showing adherence.
Identify implementation performance metrics, analyze performance data and user feedback, and recommend process improvements or system enhancements.
Provide report and dashboard templates to support decision-making.
Establish analysis approaches, review key deliverables, mentor less-experienced analysts, and promote consistent business analysis practices.
Develop and maintain customer-focused relationships while ensuring controls are applied and processes and standards are followed.
Develop content for and participate in monthly BA meetings covering best practices, support tools, and changes to guidelines and processes.
Support implementation of business process changes by communicating changes to stakeholders, ensuring appropriate training, and identifying and helping mitigate risks.
Ensure business analysis activities support the organization’s broader strategic goals.
Stay current on industry trends, methodologies, and best practices to improve business analysis effectiveness.
Provide support to other Business Analysts as needed to ensure high-quality business support.
May participate in stakeholder processes.