Business Analyst I/II

City of Escondido•Escondido, CA

2d•Onsite

About The Position

The City of Escondido is hiring a Business Analyst I/II in its Information Systems Department, Enterprise Software & Web Administration division. Under direction at the Business Analyst I level or general direction at the Business Analyst II level, the role supports the setup, administration, end-user functional and technical support, training, vendor coordination, and reporting for enterprise software applications. The analyst works closely with GIS Analysts to troubleshoot issues, develop reports, and maintain and upgrade GIS-connected applications with map services. Business Analyst I is the entry-level class, with duties performed under the Enterprise Software Manager's direction and less independent discretion than the II level. After two years of progressively responsible service with the City and meeting progression requirements, an incumbent may advance to Business Analyst II. Business Analyst II is the experienced level, performing the full range of business and analytical support functions independently, with occasional assistance for new or unusual situations. The position requires on-site work; remote work is not available. The recruitment is open until filled and may close without notice after the first application review.

Requirements

Education equivalent to a bachelor's degree from an accredited college or university, with major coursework in computer science, information systems, business, or a related field; additional qualifying experience may substitute for education on a year-for-year basis.
Business Analyst I: Two years of full-time-equivalent, increasingly responsible business analysis and software application support experience.
Business Analyst II: Three years of full-time-equivalent, increasingly responsible business analysis and software application support experience, or one year of full-time-equivalent experience as a Business Analyst I with the City of Escondido.
Possession of, or ability to obtain, an appropriate valid driver's license.
Knowledge of information systems operations and services; system testing, analysis, and security best practices; project management; relational databases; SQL; enterprise reporting systems; application installation, troubleshooting, and maintenance; client requirements evaluation; customer service; and applicable laws, codes, and regulations.
Ability to support application implementation and maintenance; lead cross-departmental software implementation and testing; identify user needs and resolutions; improve business processes; develop and deploy SQL queries and reports; troubleshoot application software with vendor and Systems Analyst support; and perform basic GIS/enterprise software editing with GIS Analyst support.
Ability to evaluate, implement, configure, test, and support enterprise applications; interpret technical publications and manuals; develop training materials and videos and instruct users; operate computer systems and equipment; communicate clearly; maintain effective working relationships; and keep current with industry and security practices and emerging technologies.
Ability to demonstrate awareness and appreciation of the community's cultural diversity.

Responsibilities

Administer enterprise software applications, including setup, user administration, and software configuration.
Research and answer questions about enterprise application functionality.
Create and maintain end-user training materials and conduct training sessions.
Respond to trouble calls and help troubleshoot user problems, coordinating issues with technical analysts and supporting vendors as needed.
Develop and maintain data queries and reports using enterprise application and reporting tools.
Work with GIS and other staff to help implement processes for updating GIS data.
Organize and lead implementation of new enterprise software installations and migrations.
Organize and lead testing during software upgrades and patching cycles.
Assist in evaluating new enterprise software acquisitions based on client requirements and determine integration and interfacing methods.
Operate computer equipment, including workstations, physical and virtual servers, tablet computers, laptops, printers, and mobile phones.
Perform related duties and provide vacation and temporary relief as needed.